Ask anything about Divi & get answered by the Divi Community. Wed, 14 Oct 2026 04:33:11 +0000 Wed, 14 Oct 2026 04:33:11 +0000 Divi.Help https://divi.help/forums/free-divi-community-forum.30/ Tue, 13 Oct 2026 15:13:00 +0000 https://divi.help/threads/divi-contact-form-db-not-reporting.13651/ https://divi.help/threads/divi-contact-form-db-not-reporting.13651/ invalid@example.com (NewMeaningFoundation) NewMeaningFoundation Tue, 13 Oct 2026 15:09:41 +0000 https://divi.help/threads/builder-mobile-and-real-mobile-view-different.13650/ https://divi.help/threads/builder-mobile-and-real-mobile-view-different.13650/ invalid@example.com (NewMeaningFoundation) NewMeaningFoundation Sun, 11 Oct 2026 15:45:39 +0000 https://divi.help/threads/mobile-width-settings.13649/ https://divi.help/threads/mobile-width-settings.13649/ invalid@example.com (Nigel Goodwin) Nigel Goodwin
Divi 5 Bug Report: desktop column width overrides tablet width
Written 11 October 2026 from measurements on a live site. A column set to full width on tablet stays at its desktop width (75%) because Divi's unscoped desktop width rule wins over the tablet rule.

Environment

• Divi 5.13.1 (theme generator tag "Divi v.5.13.1")
• WordPress 7.1.3
• WP Rocket deactivated: the page...

Mobile width settings]]> 2 Sat, 03 Oct 2026 13:23:03 +0000 https://divi.help/threads/please-help.13648/ https://divi.help/threads/please-help.13648/ invalid@example.com (Karin de Smale) Karin de Smale
Can anywone help me, the tekst is vertical instead of horizontal in Dive Wordpress Dashboard]]> Thu, 01 Oct 2026 12:15:05 +0000 https://divi.help/threads/problemas-con-divi-y-wordpress.13646/ https://divi.help/threads/problemas-con-divi-y-wordpress.13646/ invalid@example.com (Javier Fernandez) Javier Fernandez tengo un sitio web con wordpress y el tema divi, cuando intento abrir la página para editar, solo me permite abrirla para edición si accedes con el botón de editar con Divi, si no entra por aquí y solo haz clic en el nombre de la página me sale este mensaje

Se ha producido un error crítico en este sitio web. Por favor, revise la bandeja de entrada del correo electrónico del administrador del sitio para recibir instrucciones....

problemas con Divi y wordpress]]> 1 Fri, 18 Sep 2026 07:56:25 +0000 https://divi.help/threads/link-mobile-active-styling.13644/ https://divi.help/threads/link-mobile-active-styling.13644/ invalid@example.com (DanClx) DanClx
https://logic-web.co.uk/]]> 2 Wed, 16 Sep 2026 18:56:42 +0000 https://divi.help/threads/divi-block-header-on-mobile.13643/ https://divi.help/threads/divi-block-header-on-mobile.13643/ invalid@example.com (DanClx) DanClx
https://logic-web.co.uk/]]> Wed, 16 Sep 2026 08:52:45 +0000 https://divi.help/threads/need-help-changing-menu-text-colour-when-selected.522/ https://divi.help/threads/need-help-changing-menu-text-colour-when-selected.522/ invalid@example.com (Charisse) Charisse
Bit tricky! I need help changing the colour of the text 'Online Courses' - it changes to blue when I click on the free food challenge page, it only happens on this page, the other option and clicking on online courses itself changes to the purple I need.

Can anyone help?

View attachment 533]]> 3 Sun, 13 Sep 2026 18:14:56 +0000 https://divi.help/threads/child-theme-throwing-warnings-on-one-site-not-others.13640/ https://divi.help/threads/child-theme-throwing-warnings-on-one-site-not-others.13640/ invalid@example.com (tinlizzy53) tinlizzy53 https://famvin.org/en/ I get a debug log filled with the following warning:
12-Sep-2026 16:57:43 UTC] PHP Notice: WP_Theme_JSON_Resolver::get_user_data(): Error when decoding a theme.json schema for user data. Syntax error in /usr/www/users/XXX/famvin-org/wp-includes/functions.php on line 6260
This theme is active on 6 other sites in the same multisite network and never generates this error.

I googled and Google AI tells me that there is a...

Child theme throwing warnings on one site (not others)]]> 1 Sun, 13 Sep 2026 11:30:18 +0000 https://divi.help/threads/divi-4-27-8-not-applying-theme-builder-template-to-woocommerce-shop-page.13641/ https://divi.help/threads/divi-4-27-8-not-applying-theme-builder-template-to-woocommerce-shop-page.13641/ invalid@example.com (CSC) CSC
My custom Theme Builder template assigned to the WooCommerce Shop Page is not applied on the frontend.

I can reproduce the issue consistently:

Divi 4.27.7 → Shop template works
Divi 4.27.8 → Shop template is ignored
Rollback to 4.27.7 → works again

Product pages and category archives work correctly. The issue only affects the main Shop page.

I read that 4.27.8 was supposed to fix Shop templates with WooCommerce...

Divi 4.27.8 not applying Theme Builder template to WooCommerce Shop page]]> Fri, 11 Sep 2026 15:40:35 +0000 https://divi.help/threads/how-remove-grey-loader-on-video-background.2201/ https://divi.help/threads/how-remove-grey-loader-on-video-background.2201/ invalid@example.com (danuk) danuk
On the site video we are making, when the video background loads in, it cuts the screen in half, the loads full and then it has a grey background and little white loader.

How can this be changed or removed? Even if I could change the background to the same purple as the video it would be super helpful.

See it live here: http://dev2.leapfrogdbs.co.uk/ or see the screens below!]]> 3 Fri, 04 Sep 2026 21:47:59 +0000 https://divi.help/threads/divi5-wp-crops-top-and-bottom-of-image-in-preview-staging.13637/ https://divi.help/threads/divi5-wp-crops-top-and-bottom-of-image-in-preview-staging.13637/ invalid@example.com (Jagged) Jagged
Image: tuned and converted to .webp outside of Divi for quality and compression. Uploaded to Divi/WP.

Approach 1
Design>>
Layout>>LayoutSyle=Flex+LayoutDirection=lefttoright+JustifyContent=centered
Sizing>>Width=100%+MaxWidth=none+MinHeight=auto+MaxHeight=auto,Height=auto, AspectRatio=auto...

Divi5 WP crops top and bottom of image in Preview/staging]]> 4 Fri, 04 Sep 2026 16:22:18 +0000 https://divi.help/threads/so-many-divi-5-bugs-but-lets-tackle-one-of-the-weirder-ones.13636/ https://divi.help/threads/so-many-divi-5-bugs-but-lets-tackle-one-of-the-weirder-ones.13636/ invalid@example.com (Jagged) Jagged
The trigger seems associated with a mouse that doesn't unselect as the curser moves across the rows.

Anyone know how to solve this?

I'm used to putting in an extra chunk of time for the privilege of upgrading to Divi 5, but this is particularly odd.]]> Fri, 28 Aug 2026 12:00:52 +0000 https://divi.help/threads/divi-page-jumps-scrolls-to-iframe-how-can-i-stop-it.10825/ https://divi.help/threads/divi-page-jumps-scrolls-to-iframe-how-can-i-stop-it.10825/ invalid@example.com (SeanR) SeanR
Here is the page in question: https://dev.andersonent.com/portable-buildings/

Note: once you enter your zipcode into the box it no longer jumps down, so it's obviously caused by that iframe.

I know this isn't directly Divi related since it's likely caused by the...

Divi page jumps/scrolls to iframe, how can I stop it?]]> 1 Wed, 26 Aug 2026 19:28:54 +0000 https://divi.help/threads/i-am-not-receiving-any-emails-via-the-contact-form.13633/ https://divi.help/threads/i-am-not-receiving-any-emails-via-the-contact-form.13633/ invalid@example.com (divihelöpme) divihelöpme
According to the WordPress forum ‘https://de.wordpress.org’, I should post my question/problem in a Divi forum.
I don’t speak English, so I’ve used Google to translate my text for you.

Here’s my question/problem:
Website:
When someone fills in the form and submits it, I don’t receive an email.
Emails that aren’t sent via the website do arrive.
System details:
PHP 8.4
WP 7.1
Editor: DiviBuilder
Settings: https://ibb.co/8LB1krvP

I’ve also installed WP...

I am not receiving any emails via the contact form]]> 3 Tue, 11 Aug 2026 18:53:17 +0000 https://divi.help/threads/featured-image-upload-problem.13630/ https://divi.help/threads/featured-image-upload-problem.13630/ invalid@example.com (Ric Lager) Ric Lager Mon, 10 Aug 2026 15:18:19 +0000 https://divi.help/threads/blog-text-wrapping-onto-a-new-line-on-mobiles.13629/ https://divi.help/threads/blog-text-wrapping-onto-a-new-line-on-mobiles.13629/ invalid@example.com (Pink Desk Studio) Pink Desk Studio
I'm using the below blog block which looks great.
View attachment 12093

However, on mobiles if the headings are quite long the text drops below the image as in the below example.

View attachment 12094

This isn't too bad if it fills the line it drops down on but looks odd e.g. if only one word drops down like the second blog down.
Is there any way to prevent words from dropping down under the image and instead just continuing on under the preceding text?
Many thanks.]]> 1 Sat, 08 Aug 2026 14:38:31 +0000 https://divi.help/threads/huge-white-space-in-mobile-view-on-the-website.13622/ https://divi.help/threads/huge-white-space-in-mobile-view-on-the-website.13622/ invalid@example.com (Saumya) Saumya 6 Sat, 08 Aug 2026 04:11:16 +0000 https://divi.help/threads/divi-accordions-strange-behavior.13624/ https://divi.help/threads/divi-accordions-strange-behavior.13624/ invalid@example.com (jeffweberadgility) jeffweberadgility
https://eclearn.org/early-childhood-education/

I had flushed the divi builder cache and then 'fixed' all the accordions - that seemed to do the trick for mobile. But then the next time the page was edited/updated, the same problem reared it's head and you can see the results in the url above.

I'm not sure if this is a memory issue or...

Divi Accordions Strange Behavior]]> 5 Thu, 06 Aug 2026 14:37:10 +0000 https://divi.help/threads/main-menu-90.7203/ https://divi.help/threads/main-menu-90.7203/ invalid@example.com (nbietti) nbietti https://test.latinproject.es/

How can I bring the main menu to 90% (and not 80% like it is now)?]]> 4