Support Forum

Invoince

invalid@example.com (Centro) — Wed, 21 Aug 2024 15:36:13 +0000

Hello, we have been wanting to find the invoice for our purchase for days but everywhere we have found nothing, could you send us our proof of purchase? Our financial system requires them from us. Thank you!

Any updates about new Layouts?

invalid@example.com (Abbas Ali) — Tue, 28 Nov 2023 15:10:51 +0000

Dear Divi help team,
I really appreciated the work you have done on "Divi Agency" layout. https://layout.diviblock.com/

Is there any updates or timeframe about the new layouts coming? Currently there is only one layout.

DiviBlock section blocking navigation bar

invalid@example.com (Laine) — Mon, 18 Sep 2023 15:26:59 +0000

Hello,

I used Divi block to create one of my pages. I used one of the service sections from the divi block tool provided and it is going in front of my navigation bar. see screenshot.

Keep transparency in header and remove as Sticky

invalid@example.com (Mr Robert j may) — Mon, 18 Sep 2023 13:07:42 +0000

Hi, I want to keep the transparency on header, but remove the header so it doesn't stick once you start scrolling the page, how to do this please?

Cannot import divi.help industrial json

invalid@example.com (Pat Bailey) — Tue, 08 Aug 2023 13:27:16 +0000

I have tried to upload the .json file for the one page Industrial template, but it uploads and then the green tick on the import window just stays there, the content is never imported into the page.
My site is importing other json files with no problem, and I have even tried to import industrial to other Divi sites, but same no show result.

Is there perhaps an issue with the json file exported from one page Industrial, can support please check this or suggest why it may be happening? I...

Cannot import divi.help industrial json

Preloader CSS

invalid@example.com (Laine) — Thu, 27 Jul 2023 08:08:37 +0000

Hi tere,

I am using one of your preloader website blocks. I only want this preloader for the first customer load. I don't want it for every page. can you please help with this?

xposuremarketing.com.au

Meet the team cards not working

invalid@example.com (Laine) — Wed, 19 Jul 2023 07:45:29 +0000

Hi there, my meet the team divi block is broken and not working correctly:
https://xposuremarketing.com.au/about-us

attached is an image of what it looks like in the back end vs how it looks in the front end. the images aren't showing

Carousel Slider not mobile optimised

invalid@example.com (Laine) — Fri, 16 Jun 2023 09:10:59 +0000

Hello,

I am hoping someone can help me with this, my carousel card is not mobile optimised, it looks great on desktop but on mobile it looks very clunky, it is hard to change it to how I want. Can someone please give me a hand with this. This is what it looks like in mobile

Mobile Menu - Parents Links Clickable

invalid@example.com (Mr Robert j may) — Fri, 09 Jun 2023 10:43:58 +0000

Hi. If I modify the code to make a parent link clickable on mobile, I then lose access to the sub menu items as I can only click on the parent link - the sub menu items are not visible

Please advise

For when we will have another LAYOUT

invalid@example.com (lared-dns) — Fri, 19 May 2023 16:37:23 +0000

Hello, I already used the current LAYOUT for a website and the experience was wonderful
When will we have another LAYOUT? I have another project underway and it would be great to have a new design.
Regards, and thank you very much

Search result

invalid@example.com (lared-dns) — Sun, 26 Feb 2023 18:34:20 +0000

Hello again,
I see that your layout, the title of the search result, makes a
and just below, between quotes, it puts the search criteria, which is correct (img 01.png).
In my case (img 02.png) it does not make that carriage return
and the quotes remain above and it is not correct.
How can I solve that?
Thank you

Right column length in post

invalid@example.com (lared-dns) — Sun, 26 Feb 2023 17:38:39 +0000

Hello good morning
No matter how I think about it, I can't change the length of the right column in the article template, since it exceeds the length of the left column and goes inside the module below. You can see it in its layout in this link below: (1.png).
https://layout.diviblock.com/agency/2022/07/15/best-css-and-js-online-mastery-class/
In my case they will see it in (img.png).
Greetings and thanks for everything.

Image gallery

invalid@example.com (lared-dns) — Tue, 14 Feb 2023 15:47:49 +0000

Hello, I am using your first pro layout packs and I would like one more image gallery page, do you plan to add it to the current layout? If not, what do you recommend?
All the best

Color tone change

invalid@example.com (lared-dns) — Thu, 09 Feb 2023 10:13:56 +0000

Hello, I see that the theme available at the moment at https://layout.diviblock.com/ is a theme with a predominantly blue color design, and I would like to know if there is any CSS or an easy way to change its tone to another chord to the corporate image of a potential client to use said theme and apply it to a practical case.
All the best

How to remove faint vertical line in centre of header

invalid@example.com (Mr Robert j may) — Sat, 04 Feb 2023 08:06:00 +0000

Hey guys, love the layout, but I would like to remove the faint vertical line that's visible in the header when scrolling, how to do this? thanks

Documentation istalla layout pack

invalid@example.com (Gianluca) — Sat, 04 Feb 2023 08:02:07 +0000

Hi,

Where can I read a guide to import the 2 json files of your layout pack? Thank you