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Divi Theme builder infinite charging

Discussion in 'Free Divi Community Forum' started by HassanDiallo, Nov 22, 2019.

  1. HassanDiallo

    HassanDiallo New Member

    Hello,

    I'm facing this issue since yesterday. I cannot use the divi theme builder, it has an infinite charge and won't open with the following message : an unknown error appears, please try again later.

    It's been 24h, later is now.. I trie to empty wp and browser cache - not working. Yesterday I disable all my extension and it appears woocommerce was the one who blocked it.
    But this morning it doesn't work anymore.

    I even install your awesome plugin "Divi tweak" - not working.

    I'm a bit in a rush to finish my website.

    Can I have some help ?
    Thanks.
     

    Attached Files:

    #1 HassanDiallo, Nov 22, 2019
    1. PRO MEMBER PERKS Divi Block Pro - Easy-to-use drag & drop interface to mix & match 456+ premade Divi blocks & export as json file:Learn More
  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    In previous Divi version, there are several conflicts with other plugins.

    Try to update Divi & Wordpress to the latest version & clear your cache & see if it works.

    If not, try to enable Safe Mode in WP Admin > Divi > Support Center > Safe Mode > Enabled & see if it works.

    If it works, meaning it's still conflicting with some of your plugins & you should report this bug to official Divi support at: https://www.elegantthemes.com/members-area/help/
     
    #2 Divi.Help, Nov 22, 2019
  3. HassanDiallo

    HassanDiallo New Member

    Nothing worked.

    I even try to reinstall divi, I have the latest wordpress update. Now, the divi builder with divi theme doesn't work either when I want to edit a page..
     
    #3 HassanDiallo, Nov 24, 2019
    1. PRO MEMBER PERKS Divi.Help Pro Layout Packs - Agency Divi layout pack featuring modern overlay archive blog layout with hover effects:View Demo
  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    For this type of issue, it's best for you to refer official Divi support about it: https://www.elegantthemes.com/members-area/help/
     
    #4 Divi.Help, Nov 24, 2019
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