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Solved Plugin isn't working and HTTP ERROR 500 occur

Discussion in 'Basic Support Forum' started by WEN HUI KOH, Feb 23, 2018.

  1. WEN HUI KOH

    WEN HUI KOH New Member

    I have just installed the ultimate blog plugin and enable it on the theme customizer, however the error occur if I click on a blog post :

    This page isn’t working
    xxxxxxxxx.com is currently unable to handle this request.

    HTTP ERROR 500
     
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Kindly ask your host to increase your
    PHP Memory Limit to 128M & see if it works.
     
  3. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Also kindly ask your host to check the server logs & let you know.
     
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  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Also you can try to disable all other plugins, except for our blog plugin & see if it works.
     
  5. WEN HUI KOH

    WEN HUI KOH New Member

    The memory limit has been increased to 128M, and all the plugins except ultimate blog plugin have been deactivated, however, the problem persist.

    I installed a new wordpress site for testing, the error occurred again even only Divi and its child theme were installed on it. These websites are hosted on Cloudways. However, when I install the ultimate blog plugin on a wordpress site which hosted by Namecheap, the plugin works.
     
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  6. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    See if cloudways can provide you with the server error logs.

    It might due to file permission issue. Just a guess.
     
  7. WEN HUI KOH

    WEN HUI KOH New Member

    Problem Solved. this is their reply:

    I would like to update you that we have gone through your issue and found that in your server level short tags were disable due to which you were facing this issue. We have enabled them which made it working fine. You can further check it from the logs below stated:

    [Sat Feb 24 07:54:50.578632 2018] [proxy_fcgi:error] [pid 27977] [client 127.0.0.1:58853] AH01071: Got error 'PHP message: PHP Parse error: syntax error, unexpected 'endif' (T_ENDIF) in /home/144543.cloudwaysapps.com/pxsfjxfcpj/public_html/wp-content/plugins/Divi-Ultimate-Blog-Plugin/blog/du-blog-1.php on line 255\n'

    Thank you for all your assistance. It's really a nice plugin.
     
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  8. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Awesome! Thanks for your update.