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Unable to Import the Divi Header Library on Multi-Site

Discussion in 'Basic Support Forum' started by Shawn Anderson, Jun 23, 2020.

  1. Shawn Anderson

    Shawn Anderson New Member
    Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    I have a wordpress multi-site install and purchased the ultimate unlimited license, but am unable to import the Dive-Ultimate-Header-Library.json file on anything but the main site installation. All secondary sites just get stuck at 1%.

    Is there a way to copy files in the installation directories manually to get this to carry over to another site perhaps?
     

    Attached Files:

    #1 Shawn Anderson, Jun 23, 2020
    1. PRO MEMBER PERKS Divi Block Pro - Powerful Divi header builder for you to mix & match premade header design, mobile menu & more:Learn More
  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Kindly check if you fulfill Divi server requirements stated in WP Admin > Divi > Support Center > System Status

    Let me know. Thanks.
     
    #2 Divi.Help Pro Support, Jun 24, 2020
  3. Shawn Anderson

    Shawn Anderson New Member
    Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Completely compatible, see below. I am able to import the template file for the main domain, but any of the added domains in the multi-site installation do not import, they all stall at 1%. That's why I was wondering if there is something I can copy to allow them to show up, etc.

    What I've also noticed in the multi-site installations is that when you click "DU Header - Library" it just bounces to the "Divi Library" menu option, doesn't stay on DU Header. This didn't seem to affect anything though on the one site I was able to import.

    ## System Status ##
    :: 2020-06-24 @ 17:55:24 UTC

    Writable wp-content Directory
    1

    PHP Version
    7.3

    memory_limit
    512M

    post_max_size
    64M

    max_execution_time
    240

    upload_max_filesize
    64M

    max_input_time
    300

    max_input_vars
    5000

    display_errors
    0
     
    #3 Shawn Anderson, Jun 24, 2020
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  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Not sure why it doesn't work for your case.

    But here's a workaround:
    1. Download the attached du-header.xml
    2. Import it in WP Admin > Tools > Import > Wordpress

    But do note that if you are using this xml import, the images will be linked to our demo site images. You will need to replace the images with your own images.
    That's normal. As DU Header - Library is part of the Divi Library. DU Header - Library is just a shortcut link to the filtered header category in Divi Library.
     

    Attached Files:

    #4 Divi.Help Pro Support, Jun 25, 2020
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