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Scrolling bug

Discussion in 'Basic Support Forum' started by Alp Tekyildiz, Jun 20, 2018.

  1. Alp Tekyildiz

    Alp Tekyildiz New Member
    Divi Ultimate Child Theme

    I'm having this really strange bug on this website when trying to scroll. Often, I get stuck where the scroll keeps bringing me back to where I started. Sometimes I'm stuck and can't get back to the top and sometimes it doesn't let me scroll down.

    Here is a video of the issue when stuck at the top and one when stuck at the bottom. You can find the website here. There's barely any customisation on the fitness website.

    Can somebody help me out ?

    Thanks
     
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Looks fine from my side. No scrolling issue.

    Based on your video, it seemed like your website still haven't fully loaded (your logo & map is missing). Can you try to wait till it fully loaded then try to scroll again? Or maybe you can try to clear your cache and visit your site again & see if it works?
     
  3. Alp Tekyildiz

    Alp Tekyildiz New Member
    Divi Ultimate Child Theme

    Thanks for your reply. If that's the reason, then could you look into why the website is taking forever to fully load ? The map basically takes a really long time to fully load.

    Thank you.
     
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  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

  5. Alp Tekyildiz

    Alp Tekyildiz New Member
    Divi Ultimate Child Theme

    Thanks for your reply. Just to show you, I made another screencast to show you how long it takes to load on my end. This is systematic and also on other devices (Mac Chrome and Safari, and iPhone).
     
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  6. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    I ran another test in GTmetrix & found that your site load quite slowly: https://gtmetrix.com/reports/athleticstudio.ch/MmPeQwTg

    Your site page size: 10.4MB (way too big) & that's why it load so slow. Mainly is because the image size that you use is very big. You should compress all the image that you want to use, in order to optimize the speed of your site. Here's one of the free image compressed service: http://compressnow.com/
     
  7. Alp Tekyildiz

    Alp Tekyildiz New Member
    Divi Ultimate Child Theme

    Hello.

    I know about the images. We're going to compress them when we launch. But on my video, you can clearly see that even though everything has loaded, the map takes ages to load. Clearly there is an issue there preventing the map to load smoothly.
     
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  8. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    You can go to the Browser Dev Tools -> Network tab to see which item is slowing down the loading of Google Map. See the screenshot below:

    upload_2018-6-20_23-53-10.png
     
  9. Alp Tekyildiz

    Alp Tekyildiz New Member
    Divi Ultimate Child Theme

    1. PRO MEMBER PERKS Divi Block Pro - Easy-to-use drag & drop interface to mix & match 456+ premade Divi blocks & export as json file:Learn More
  10. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member