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Text and buttons disappeared on mobile after upgrading to Divi 4.0

Discussion in 'Free Divi Community Forum' started by Nimrook, Nov 8, 2019.

  1. Nimrook

    Nimrook New Member

    Hi,

    I just updated to Divi 4.0 (was on 3.8) and now on mobile (below 980px) my web dont show some elements like buttons and some text.

    Any idea whats going on? Thanks
     
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    Perhaps you want to check the responsive content is there or not:

    upload_2019-11-8_22-48-20.png

    Another thing is the Visibility option in Module Settings > Advanced > Visibility
     
  3. Steve Crow

    Steve Crow New Member

    I have the same problem where even when I enter in the text for desktop, tablet AND phone, either the tablet, phone or sometimes both text entries will randomly disappear and will no longer display in the page itself and will also be gone from the editing environment as if I never entered it. And yes I do make sure to save the text changes when I make them
     
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  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    Try to update Divi & Wordpress to the latest version & clear your cache & see if it works.

    If still not working, it's best for you to report this issue to official Divi support at: https://www.elegantthemes.com/members-area/help/
     
  5. Joramgela

    Joramgela New Member

    I have the same problem!

    The text and buttons of my website dissapeared. On mobile, desktop and tablet. In the preview mode and in the published mode, when people visit the website, there's no text and buttons there. Only empty rows with background images.

    When editing in the visual builder, I can see the text and buttons when I hover over it. So they're still there, but it's like there should be a button to click and the text is visible again without disappearing when you're not hovering over it.

    I also tried the Theme Options > Builder > Advanced > 'Clear' button on the Generating Static CSS stuff, but it did not make any difference, except for the layout of the Menu coming back (that suddenly changed back to the basic layout from the theme).

    I have updated Divi Builder and Wordpress, but the issue appeared even before that..

    It's like there's a bug in Divi or something.
     

    Attached Files:

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  6. Steve Crow

    Steve Crow New Member

    There is a known bug that if the content is exactly the same in the tablet and mobile phone views then content will randomly start to disappear so the official answer is to only put content in the desktop view in that case however I have found that the behavior is inconsistent Therefore sometimes content will still disappear
     
  7. Steve Crow

    Steve Crow New Member

    Lately I have also found the opposite behavior happening in other words if I do not place any thing in the mobile view tabs then no content will show Even when I have content entered into the desktop view so this problem is really crazy and it drives me nuts
     
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  8. Marga

    Marga New Member

    I have the same problem. It works okay and then suddenly the text stops showing for tablet / mobile. This is really a bug, it is a problem after the last update, so I hope you will investigate this and fix it please :)
     
  9. Divi.Help

    Divi.Help Administrator
    Staff Member

    Kindly note that we are just third party developers providing free help for Divi community.

    To report any bugs, kindly refer to official Divi support at: https://www.elegantthemes.com/members-area/help/
     
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  10. Marga

    Marga New Member

    Yes I will report this as a bug. Sorry I thought this was the developers help page :) :) Thank you for the fast reply.
     
  11. Marga

    Marga New Member

    I have tried a lot and almost gotten 'mad' but think I have found the reason :)
    When you don't need other text for tablet or mobile make sure the smartphone button is grey and not blue.
    The field isn't blank anymore when the smartphone button is pressed (blue) and other text will be placed in the box.


    Screen Shot 2021-05-05 at 16.17.12.png Screen Shot 2021-05-05 at 16.17.29.png
     
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