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Need Help Upgrading Divi Ultimate Theme

Discussion in 'Basic Support Forum' started by Karen Alonzi, Jul 12, 2021.

  1. Karen Alonzi

    Karen Alonzi New Member
    Divi Block Pro Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    I inherited a site with a load of weird issues. It turns out they're still using Divi Ultimate 4.0 Child Theme.

    I purchased a lifetime version of the theme and asked for help making the jump up four upgrade versions, and the advice didn't work. I realized they told me to use the Divi Ultimate plug-in, not the child theme. Can someone give me advice on jumping from 4.0 to 8.0 in the Divi Ultimate theme?
     
    #1 Karen Alonzi, Jul 12, 2021
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    It's because for our child theme, it's a blank child theme for you to make customization on. And all our custom codes are moved to Divi Ultimate Plugin for the ease for you to update.

    Once you installed the Divi Ultimate Plugin v8.0.2, any specific issue you're having?
     
    #2 Divi.Help Pro Support, Jul 12, 2021
  3. Karen Alonzi

    Karen Alonzi New Member
    Divi Block Pro Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    It's very strange stuff; all seems to be related to caching. The forms won't show or the logo runs huge across the main screen after i change something. It appears to be a sticky cache issue but it's entirely unpredictable and extremely frustrating. I have a lot of other clients using Divi (but not Divi Ultimate) who aren't having these issues. I'm hosting on SiteGround and I keep disabling cache settings... things were good for about a month this time before the problems reappeared. It's driving me nuts.
     
    #3 Karen Alonzi, Jul 13, 2021
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  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    It does sound like a cache issue. Will need to view the site with issue to advice further.

    Whenever you face this issue, you may consider to disable / clear Divi static CSS file cache & see if it helps: WP Admin > Divi > Theme Options > Builder > Advanced > Static CSS File Generation
     
    #4 Divi.Help Pro Support, Jul 13, 2021
  5. Karen Alonzi

    Karen Alonzi New Member
    Divi Block Pro Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    I do clear it manually whenever the weird behaviors start. I'll turn it off entirely now. I've got my fingers crossed - thank you!
     
    #5 Karen Alonzi, Jul 13, 2021
    Divi.Help Pro Support likes this.
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