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unable to input Credit card detail in Divi - Woocommerce Checkout page

Discussion in 'Free Divi Community Forum' started by itszee, Oct 21, 2021.

  1. itszee

    itszee New Member

    Hi, Everyone,
    I'm facing this issue for some days. My site which is on DIVI and Woocommerce my checkout page is not working. the DIVI is not allowing the to input Credit card details at the time of checkout.
    it narrows down the input field and makes it disabled.
    upload_2021-10-21_20-20-49.png

    when I switch my site to a different theme like storeFront, it works fine. but not in DIVI
    upload_2021-10-21_20-19-38.png

    Please, support.
    My web URL is : https://www.qualitybargain.co.uk/

    Thanks,

    Zeeshan
     
    #1 itszee, Oct 21, 2021
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    Try to disable Defer jQuery option at: WP Admin > Divi > Theme Options > General > Performance > Defer jQuery > Disabled
     
    #2 Divi.Help, Oct 23, 2021
  3. itszee

    itszee New Member

    Thanks for the reply.
    I tried, but it is still not working.
     
    #3 itszee, Oct 23, 2021
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  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    Try the below & see how it goes:
    1. Disable all Divi new performance options at: WP Admin > Divi > Theme Options > General > Performance
    2. Disable all custom code at: WP Admin > Divi > Theme Options > Integration

    If all the above doesn't work, then you might want to report the bug to official Divi support at: https://www.elegantthemes.com/members-area/help/
     
    #4 Divi.Help, Oct 24, 2021
  5. itszee

    itszee New Member

    Thanks for your Reply,
    I tried both steps but still not working.
    In the beginning, when I was in a test mode with stripe payment it was working fine but now it is not working even If switched back to test mode /or live mode...
     
    #5 itszee, Oct 25, 2021
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  6. Divi.Help

    Divi.Help Administrator
    Staff Member

    There's a jQuery error coming from the Stripe plugin, but I'm not sure whether it's caused by Divi or the Stripe plugin.

    Since you mentioned that if switching to other themes work, then it's properly something due to Divi new performance option. But you mentioned that you deactivated those but still not working.

    Next thing you might want to update Divi to the latest version & clear your cache & see if it helps. If not, you will have to contact official Divi support & see what they say. Since it's working fine on other themes.
     
    #6 Divi.Help, Oct 31, 2021
  7. itszee

    itszee New Member

    Thanks for the Reply,
    I already Contacted DIVI support but they couldn't fix it.
     
    #7 itszee, Nov 1, 2021
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  8. Divi.Help

    Divi.Help Administrator
    Staff Member

    For that case, it's best for you to refer to the Stripe plugin developer.
     
    #8 Divi.Help, Nov 1, 2021
  9. itszee

    itszee New Member

    I also contacted them as well but they told me that this issue is not from our side check DIVI or WooCommerce. I also tested the same stipe account with another site and it is working fine.
     
    #9 itszee, Nov 1, 2021
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