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Divi Video Slider thumbs not working

Discussion in 'Free Divi Community Forum' started by Gregory Burt, Jan 20, 2022.

  1. Gregory Burt

    Gregory Burt New Member

    Hey there,

    When I press on the "generate from video" when creating a thumbnail for the video clips, it looks like it thinks, but never generates an actual image.

    Not sure how else to fix this... anyone ever run into this issue?
     
    #1 Gregory Burt, Jan 20, 2022
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    I tested it on my demo site.

    1. After adding a new video slider module, I clicked "generate from video", but it doesn't work.
    2. I saved the page & reload it & clicked "generate from video" & it seems to work.

    Thus, I suspected that it was a bug in Divi, where you may report this issue to official Divi support at: https://www.elegantthemes.com/members-area/
     
    #2 Divi.Help, Jan 26, 2022
  3. Gregory Burt

    Gregory Burt New Member

    Hmmm, it still didn't work for me unfortunately.

     
    #3 Gregory Burt, Jan 26, 2022
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  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    I see that it doesn't work for self-hosted video. You may report it to official Divi support at: https://www.elegantthemes.com/members-area/

    Alternatively, you just have to upload your own image.
     
    #4 Divi.Help, Jan 26, 2022
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