Solved Broken Theme Message

When I try to install Divi Ultimate, I see the following messages:

"The following themes are installed but incomplete.

Divi Ultimate - The parent theme is missing. Please install the "Divi" parent theme."

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I have Divi 3.12 (the current version) installed and active currently. Please help.

Thank you,

Michael

 

I sorted it out, but this might be something you consider adding to your documentation:

I don't clear my 'Downloads' folder that often and had previously downloaded Divi a couple of times. When I download zipped files, my computer helpfully unzips them for me. When I have to upload them to Wordpress, I just zip them back up and upload them. When I configured Divi for this site, I had actually zipped and uploaded a file labeled Divi-3. Since Divi is on version 3, I didn't think anything of it. However, it was only named that because it was the third copy in the downloads folder.

At any rate, changing the site's theme back to Extra, deleting Divi, uploading a copy of Divi just named 'Divi' and activating it got Divi Ultimate to show up correctly.

Thanks for reaching out though.