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Error Floating Button

Discussion in 'Support Forum' started by paul thomas, Feb 1, 2024.

  1. paul thomas

    paul thomas New Member
    Pro Member Divi Ultimate Header Plugin

    Not sure if this is where I report a bug and ask for help?

    I am trying to use the floating side bar from Divi Block and I can see the modules in the admin area when designing the page but when I view the page it is all white and nothing is displayed.

    https://softstartuk.dsenergy.group/ss-floating/

    I have disabled the Jquery migrate as mentioned in the FAQ's

    I have attached screenshot pf the back end and provide a link to the front end above.

    If this is not the right place to raise a support request please tell me where I can raise a support ticket?

    Regards


    Paul

    ps - Reposted on the correct support area.
     

    Attached Files:

    #1 paul thomas, Feb 1, 2024
    1. PRO MEMBER PERKS Divi Ultimate Header Plugin - Add custom vertical navigation for your Divi site. Turns into slide in menu on mobile:Learn More
  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    It seems like you have some custom code that hide your whole HTML until it's loaded, but it failed on that page.

    To fix it, you will either need to remove the the below code from Divi > Theme Options > Integration > Header Code:
    Code:
    Log In or Sign Up to view this code.
    Or you may just use the below CSS in Divi > Theme Options > Custom CSS:
    Code:
    Log In or Sign Up to view this code.
     
    #2 Divi.Help Pro Support, Feb 2, 2024
  3. paul thomas

    paul thomas New Member
    Pro Member Divi Ultimate Header Plugin

    Yes its the code used for Divi to stop it from FOUC. Strange thing is it works fine for all except for the side button in this example. I will try your suggestion thank you.

    Yes the module now appears with your code but my FOUC white flash is back. Nevermind I will not use that module.

    Thank you for your assistance.
     
    #3 paul thomas, Feb 2, 2024
    Last edited: Feb 2, 2024
    1. PRO MEMBER PERKS Divi Block Pro - Premade team carousel design for your Divi site without using any plugins:View Demo
  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Instead of using the code, you may try to use our Divi Block preloader block. The first block is an empty white screen, where you need to place as the first section in your global Theme Builder header.
     
    #4 Divi.Help Pro Support, Feb 3, 2024
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