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Unable to upload Divi-Ultimate-Library.xml file due to host speed/timing out.

Discussion in 'Basic Support Forum' started by Anthony Gaunt, May 1, 2024.

  1. Anthony Gaunt

    Anthony Gaunt New Member

    Hello,

    I'm installing divi ultimate on a new site and the host I use for staging servers for some reason has issues when uploading the file 'Divi-Ultimate-Library.xml' is there another way for me to do this like importing a file directly into the divi library? It keeps timing out... I've been on to my ISP but they say it's not their issue... It Is I'm sure but can you please help.

    Thank you
     
    #1 Anthony Gaunt, May 1, 2024
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Try to ask your web hosting to fulfill the server requirement stated in WP Admin > Divi > Support Center > System Status & see if it works.
     
    #2 Divi.Help Pro Support, May 1, 2024
  3. Anthony Gaunt

    Anthony Gaunt New Member

    Hello, thank you for your reply. They are all currently fulfilled anyway...?
     

    Attached Files:

    #3 Anthony Gaunt, May 2, 2024
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  4. Anthony Gaunt

    Anthony Gaunt New Member

    How many library elements should load up once the file has uploaded? I am showing 88, should there be more or is that correct?
     
    #4 Anthony Gaunt, May 2, 2024
  5. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Yup. There should be more.

    Kindly check your PM.
     
    #5 Divi.Help Pro Support, May 2, 2024
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