1. PROMO Upgrade to Pro Membership @ $99 / Lifetime & access all our 16+ premium Divi extensions: Divi Block, Carousel Toolkit, etc.LEARN MORE
Dismiss Notice
NEW Divi.Help Pro Carousel AI Toolkit - Magically turn your Divi design into carousel, simply by using our online toolkit. No plugins needed. Now it works with Divi 5 as well!Try our carousel AI toolkit
BEST Divi Block - A revolutionary drag & drop tool to easily mix & match 960+ premade blocks (Light & Dark) to kick start your Divi site design. Special module designs are included as well. Also newly added AI generator & color. Now it works with Divi 5 as well!
Learn More About Divi BlockFree Version ~ 340+ Free Blocks

Check-out page is not showing payment card entry form

Discussion in 'Free Divi Community Forum' started by Allan Cortez Ssebukko, Nov 15, 2024.

  1. Allan Cortez Ssebukko

    Allan Cortez Ssebukko New Member

    Hello there,
    On my site, I am unable to receive payment if I create an order and send to a customer a payment link. This is because the card entry form details are not seen on the Divi checkout page that the URL destinates to. However, the customer can purchase and successfully pay for the items if s/he adds items to the cart and proceeds to checkout. So the problem is only with the links, this is the link: https://maslool.ae/checkout/order-pay/987478239/?pay_for_order=true&key=wc_order_AsrFQ6YmrUyge
    upload_2024-11-15_19-47-40.png upload_2024-11-15_19-48-59.png
    This is now after clicking on the payment link.

    It doesn't show the card details entry form.
    kindly assist, thanks
     
    #1 Allan Cortez Ssebukko, Nov 15, 2024
    1. PRO MEMBER PERKS Divi.Help Layout AI Generator - Try the power of AI to generate a custom Divi layout for you:Try Now
  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    There's error coming from the stripe plugin on that page:

    Uncaught (in promise) IntegrationError: This Element is already mounted. Use `unmount()` to unmount the Element before re-mounting. upe_classic.js?ver=8.8.0:1

    If the Stripe plugin, Woocommerce & Wordpress are already updated to the latest version, and the issue still persist, you will then need to contact the Stripe plugin developer & report to them about the error above.
     
    #2 Divi.Help, Nov 15, 2024
  3. Allan Cortez Ssebukko

    Allan Cortez Ssebukko New Member

    I forgot to mention that when I deactivated Divi and switched to the default theme, it was working properly, even when I deleted the check out template in the Divi builder, it is working well.
    Could it be still the same issue?
     
    #3 Allan Cortez Ssebukko, Nov 15, 2024
    1. PRO MEMBER PERKS Divi Block Pro - Premade dynamic background hover design for your Divi site without using any plugins:View Demo
  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    I see that someone already reported the issue to Divi a year ago: https://wordpress.org/support/topic...es with DIVI modules are facing some issues. 

    And it seems like it's still not being fix by them. You may report it again to official Divi support at: https://www.elegantthemes.com/members-area/help

    If you really need it to work for now, I guess the only way is to revert back to the original checkout page design, by deleting the checkout Divi Theme Builder template.
     
    #4 Divi.Help, Nov 15, 2024
  5. Allan Cortez Ssebukko

    Allan Cortez Ssebukko New Member

    Okay, thanks for the effort
     
    #5 Allan Cortez Ssebukko, Nov 15, 2024
    1. PRO MEMBER PERKS Divi Ultimate Archive Plugin - Replace the default archive "Older Entries" with beautiful pagination:Learn More
(You must log in or sign up to post here.)