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"Upload an image" button is disabled in Divi child theme

Discussion in 'Free Divi Community Forum' started by CLM, Apr 13, 2026 at 4:39 PM.

  1. CLM

    CLM New Member

    Hi, the "Upload an image" button is disabled in our Divi child theme, but appears normally in the Divi theme:

    Screenshot 2026-04-14 093722.jpg

    Any ideas how to enable it in the child theme?

    I have disabled all plugins and cleared all caches, but that didn't resolve the issue.

    Thank you.
     
    #1 CLM, Apr 13, 2026 at 4:39 PM
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    If you switch back to use the default Divi parent theme, then the button works?

    If that's the case, there must be some coding in your child theme that's disabling the button.

    I would suspect it's using JS to disable the button. You may edit the child theme files at WP Admin > Appearance > Theme File Editor & see if there's any JS used by the child theme. If yes, edit the JS file & look for media-button-insert & see if there's any code disabling it.
     
    #2 Divi.Help, Apr 14, 2026 at 5:59 AM
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