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How can I return a plugin?

Discussion in 'Basic Support Forum' started by DeNiro83, Dec 11, 2018.

  1. DeNiro83

    DeNiro83 New Member

    How can I return a plugin? Unfortunately, the customer chose a different solution.
     
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Due to the nature of digital product, refunds are not available. Only special case where there's bug in our product & we can't solve it, then only we will make the refund.
     
  3. DeNiro83

    DeNiro83 New Member

    I understand. They ran a strange policy. Throughout the "elegant themes" you can return the purchased "plugin", even though it is also a digital distribution.
     
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  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Most of the third party Divi markets out there are not offering refund as well, unless the product is faulty & can't be solved by the developer.

    Divi Cake: https://help.divicake.com/article/18-what-is-your-refund-policy
    Due to the nature of digital goods, refunds cannot be processed until it has been determined that the product is faulty or not as described.

    Besuperfly: https://besuperfly.com/terms-conditions-and-privacy-policy/
    Due to the nature of this product, refunds on individual purchases and memberships are NOT available under any circumstance.

    ElegantMarketplace: https://elegantmarketplace.com/terms-and-conditions-2/
    **Due to the nature of Digital Downloads. We do not offer refunds under any circumstances if the product is not found to be faulty.

    Divi Life: https://divilife.com/terms-and-conditions/
    We stand behind our products and their quality 100%, but due to the digital nature of our products, we have a “limited refund policy” that we strictly enforce.
     
    DeNiro83 likes this.