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Fullwith slider video not working on mobile

Discussion in 'Free Divi Community Forum' started by Thewizard87, Feb 4, 2019.

  1. Thewizard87

    Thewizard87 New Member

    Hi i just add a .mp4 video background (7 seconds loop) on a fullwith slider but it only works on desktop and i got a beautiful black screen on mobile. Do you experiment same problem?

    Divi is updated.
     
    #1 Thewizard87, Feb 4, 2019
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    Based on this thread: https://divi.help/threads/background-video-on-fullwidth-header-not-playing-on-mobile.1718/

    This seems to be a common Divi issue. Your best bet is to find other plugin to do the job.

    **Just to clarify, we are not affiliated with nor endorsed by Elegant Themes. For official Divi support, kindly refer here: https://www.elegantthemes.com/members-area/help/
     
    #2 Divi.Help, Feb 5, 2019
  3. Thewizard87

    Thewizard87 New Member

    I do not want to use any other pluggin. I want to use Divi. The one I pay every year and which is set to work.
     
    #3 Thewizard87, Feb 5, 2019
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  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    Your best bet is to refer official Divi support about this issue & see what they advice you on it: https://www.elegantthemes.com/members-area/help/
     
    #4 Divi.Help, Feb 5, 2019
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