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Solved Contact Form

Discussion in 'Free Divi Community Forum' started by Jason Huyton, Apr 14, 2019.

  1. Jason Huyton

    Jason Huyton New Member

    I have an issue with my contact form page. When the basic fields are completed - Name, email, subject and message - when you click the submit button nothing happens. I have an email in the button and all other parameters are default. Any suggestion?

    Thanks
    Jason

    upload_2019-4-14_10-41-5.png
     
    #1 Jason Huyton, Apr 14, 2019
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    Kindly share your URL.
     
    #2 Divi.Help, Apr 14, 2019
  3. Jason Huyton

    Jason Huyton New Member

     
    #3 Jason Huyton, Apr 14, 2019
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  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    I tested the contact form at: https://www.palatinepaints.co.uk/contact/

    The issue seems to be the subject field. It requires you to type it in email format in order to submit the form successfully. You will need to check the module settings to make sure that the subject field is not set to have email format.
     
    #4 Divi.Help, Apr 14, 2019
  5. Jason Huyton

    Jason Huyton New Member

    You were correct it was set to email rather than field input. All sorted thank you for your quick response and assistance.
     
    #5 Jason Huyton, Apr 14, 2019
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  6. Bijal

    Bijal New Member

    I have a contact form, well two actually on olivegreenconsulting.com/executive-search and neither of the forms' Submit buttons are working. I have checked everything on the each field and its not working. Click the button and nothing happens.

    Weird thing is if I am logged in the wp-admin and then viewing the page, the button works!

    I've even enabled safe mode and tried but no joy.

    Any ideas will be greatly appreciated.

    Thanks
     
    #6 Bijal, Nov 27, 2020
  7. Bijal

    Bijal New Member

    Ok figured it out... it was wp cache that was causing the problem...

     
    #7 Bijal, Nov 27, 2020
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