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Theme error when upgrading to Divi Ultimate Blog 1.1.0

Discussion in 'Basic Support Forum' started by Christopher Lynk, May 22, 2019.

  1. Christopher Lynk

    Christopher Lynk New Member
    Divi Block Pro Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    I tried updating from 1.02. I deactivated 1.02, and then deleted the files.

    I then uploaded 1.1.0 through the plugin uploader and activated it. As soon as I activate, I get a theme error and got the email from WordPress telling me to go into recovery mode. If I disable the Divi Ultimate Blog 1.1.0 plugin I can exit recovery mode and everything works fine.

    I've since uninstalled 1.1.0 and reinstalled 1.02 and re-activated it and it works fine, so I'm not sure what might be happening.

    The site is www.lynk.wtf.

    Love the plugin otherwise, thinking about getting Ultimate Footer, Header, and Archive too! :)
     
    #1 Christopher Lynk, May 22, 2019
    1. PRO MEMBER PERKS Divi Ultimate Archive Plugin - Replace the default archive "Older Entries" with beautiful pagination:Learn More
  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    That's weird. Tested on our demo site & it works fine. None reported such issue before as well.

    Did it mention any specific error?
     
    #2 Divi.Help Pro Support, May 22, 2019
  3. Christopher Lynk

    Christopher Lynk New Member
    Divi Block Pro Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Sorry for the delay. No specific error. It looks like it's a new feature with WordPress where if a plugin or a theme have a critical error it lets you log in to the back end through a specific link.
     
    #3 Christopher Lynk, May 28, 2019
    1. PRO MEMBER PERKS Divi Block Pro - Premade gallery carousel design for your Divi site without using any plugins:View Demo
  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Yes, it's a new feature in WP 5.2: https://make.wordpress.org/core/2019/04/16/fatal-error-recovery-mode-in-5-2/

    But it did state the below:
    Kindly double check if there's any error stated.

    Also can you try to create a dummy website + Divi & install our blog plugin & see if it works?
     
    #4 Divi.Help Pro Support, May 28, 2019
  5. Juergen Rost

    Juergen Rost New Member
    Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Hello,

    why can not the tool be updated via the admin backend?

    When does the update option come via the admin backend?

    I have a lot of sites to manage and do not always want to search for plugin updates.

    Thanks and Regards
    juergen
     
    #5 Juergen Rost, Jun 1, 2019
    1. PRO MEMBER PERKS Divi Ultimate Archive Plugin - Beautify your Divi archive / category page with 15 different premade blog designs:Learn More
  6. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Currently, we are using forum to manage all our products, so it's not possible for us to provide admin backend update option. Though by using forum, we get to provide great support & you can easily search for past support tickets by other members for any questions that you have.

    We might look into other alternatives in future, but can't guarantee whether it will be implemented or not.

    Additional info:
    For our plugin updates, mostly are just adding new features. So, if your site is still running the older version smoothly, then you can choose not to update it, unless you wish to access the newly added features.
     
    #6 Divi.Help Pro Support, Jun 1, 2019
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