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Divi contact form: incompleted fields

Discussion in 'Free Divi Community Forum' started by Amine, Jul 5, 2019.

  1. Amine

    Amine New Member

    The contact form in my website sometimes sends an email with incomplete fields, for example it sends me the comment field only by omitting to send the name and the phone number.
     
    #1 Amine, Jul 5, 2019
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    You can try using this settings in the contact form module:

    Message Pattern
    Here you can define the custom pattern for the email Message. Fields should be included in following format – %%field_id%%. For example if you want to include the field with id = phone and field with id = message, then you can use the following pattern: My message is %%message%% and phone number is %%phone%%. Leave blank for default.

    Taken from: https://www.elegantthemes.com/documentation/divi/contact/
     
    #2 Divi.Help, Jul 5, 2019
  3. Amine

    Amine New Member

    Thank you for your response.
    All fields are included in the format you told me, in 90% on the time i get all the field, but in about 10% some fields are missing.
     
    #3 Amine, Jul 6, 2019
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  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    Did you make all fields to be Required Field?

    If still not working, it's best for you to refer official Divi support & see what they say: https://elegantthemes.com/members-area/help/

    upload_2019-7-7_10-20-35.png
     
    #4 Divi.Help, Jul 6, 2019
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