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Solved Can't Open Divi Builder

Discussion in 'Free Divi Community Forum' started by grace, Sep 3, 2019.

  1. grace

    grace Member

    Hello,

    I can't open divi builder in a few pages. Do u know the reason why? Thank you.
     
    #1 grace, Sep 3, 2019
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    #2 Divi.Help, Sep 3, 2019
  3. grace

    grace Member

    I still can't open it. Is it possible because of the connection?
     
    #3 grace, Sep 3, 2019
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  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    What error did you see?
     
    #4 Divi.Help, Sep 4, 2019
  5. grace

    grace Member

    it kept loading
     
    #5 grace, Sep 4, 2019
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  6. Divi.Help

    Divi.Help Administrator
    Staff Member

    First, update Divi & Wordpress to the latest version & clear your cache.

    If still not working, try to enable Safe Mode in WP Admin > Divi > Support Center > Safe Mode > Enabled
    **If it works, meaning some of your plugins are causing the issue.

    If still not working, check if you fulfill the requirements in WP Admin > Divi > Support Center > System Status

    If all the above doesn't work, it's best for you to refer official Divi support about it: https://elegantthemes.com/members-area/help/
     
    #6 Divi.Help, Sep 4, 2019
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