1. PROMO Subscribe our All Access Pass @ 75% OFF & access all our 16+ premium Divi extensions: Divi Block Pro, Carousel Toolkit, etc.LEARN MORE
Dismiss Notice
NEW Divi.Help Pro Carousel AI Toolkit - Magically turn your Divi design into carousel, simply by using our online toolkit. No plugins needed. Now it works with Divi 5 as well!Try our carousel AI toolkit
BEST Divi Block - A revolutionary drag & drop tool to easily mix & match 960+ premade blocks (Light & Dark) to kick start your Divi site design. Special module designs are included as well. Also newly added AI generator & color. Now it works with Divi 5 as well!
Learn More About Divi BlockFree Version ~ 340+ Free Blocks

I keep getting this message when I try to edit my Header Style #10

Discussion in 'Basic Support Forum' started by laurenbach, Nov 26, 2019.

  1. laurenbach

    laurenbach Member
    Divi Ultimate Header Plugin

    Hi DIVI Header help-
    I keep getting an error message about my plug-in causing conflicts with DIVI when I try to edit some images in my DIVI Style #10. I am running DIVI 4.0.1 and DIVI Header Plugin Version 3.0. Do I need to update to DIVI 4.0.7. Afraid to make any updates to DIVI because with the big DIVI 4.0 update they had to send me some custom coding so site would run smoothly. Let me know what you think. See attached screenshot on the error message I get when I try to edit Style #10.
     

    Attached Files:

    #1 laurenbach, Nov 26, 2019
    1. PRO MEMBER PERKS Divi Block Pro - Premade dynamic background hover design for your Divi site without using any plugins:View Demo
  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    To confirm that it's a plugin issue, you can try to enable Safe Mode in WP Admin > Divi > Support Center > Safe Mode > Enabled. If it works in Safe Mode, meaning one of your plugins is causing the issue. You will then need to enable / disable your plugins one by one to find the culprit.
    **But I doubt that our plugin is the culprit, as none reported such issue before.
     
    #2 Divi.Help Pro Support, Nov 26, 2019
  3. laurenbach

    laurenbach Member
    Divi Ultimate Header Plugin

    If I turn on safe mode which essentially turns off all plugins and my DIVI Header plugin it will change the look of my site completely in header by turning safe mode back off again will my site look like before? I just don't want to have a bunch of issues of trying to restore how the header looked before as I spent so much time on it - http://irmcgroup.com/
     
    #3 laurenbach, Dec 5, 2019
    1. PRO MEMBER PERKS Divi Ultimate Header Plugin - Add more varieties for your Divi header (12 premade styles) + menu hover effects:Learn More
  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    This is the description on the Safe Mode:
    Basically it will only affect for your current user session only. It won't affect your site in any way.

    If it works in Safe Mode, meaning one of your plugins is causing the issue. And you will need to turn off the Safe Mode & proceed to enable / disable your plugins one by one to find the culprit.

    ==========

    Another thing is to fulfill the server requirement stated in WP Admin > Divi > Support Center > System Status & see if it works.
     
    #4 Divi.Help Pro Support, Dec 5, 2019
  5. laurenbach

    laurenbach Member
    Divi Ultimate Header Plugin

    Thanks DIVI it says that the site passes and hosting configuration is compatible with DIVI. However I still randomly get an error when editing pages that says "Plugin issue" Reload Builder. I have turned on Safe Mode and I still had issues. The site was super fast at 10:30 pm today but at 2 pm or 5 pm super slow and not functioning with lots of "Plugin Issue" and 503 errors. Wondering if it is the video background on the homepage that is 22 MB or if it is your plug-in or one other Responsive Carousel Plugin those are the only plugins I am using. Is your DIVI Header Plugin running well with DIVI 4.0.7 updating to 4.0.9 to see if that helps and I am running latest version of Wordpress 5.3.1. Please advise. I am running DIVI header plugin 3.0.0.

    Lauren B.
     
    #5 laurenbach, Dec 16, 2019
    1. PRO MEMBER PERKS Divi.Help Pro Layout Packs - Modern & powerful Agency Divi layout pack, featuring team carousel, sliding menu, etc.View Demo
  6. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    If you're still having the issue on Safe Mode, then it's not plugin issue. For that case, most likely it's a hosting issue.
    This sounds like a hosting issue as well.
    You may try to delete the video background from the homepage & see if it helps. But I doubt so.
    Our plugin works well with the latest Divi & Wordpress version. We have 1700+ users & none report such issue before.

    If you're using v3.0.0, then you can try to install v3.0.1: https://divi.help/threads/divi-ultimate-header-plugin-v3-0-1.3426/#post-11177
    **It fixed several issue with Divi 4.0, but it has nothing to do with your timeout issue.

    =======

    Here's an article by official Divi team on the Timeout Error: https://intercom.help/elegantthemes/en/articles/2169349-divi-builder-timeout-error
     
    #6 Divi.Help Pro Support, Dec 17, 2019
  7. laurenbach

    laurenbach Member
    Divi Ultimate Header Plugin

    The instructions for updating the Ultimate DIVI Header plugin from 3.0 to 3.0.1 says deactivate and delete the old plugin and add new one but wouldn't that remove my work I've done on existing header?
     
    #7 laurenbach, Dec 20, 2019
    1. PRO MEMBER PERKS Divi Ultimate Archive Plugin - Replace the default archive "Older Entries" with beautiful pagination:Learn More
  8. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Deactivate and delete the old plugin and add new one will not remove any of your existing custom work & settings.
     
    #8 Divi.Help Pro Support, Dec 20, 2019
(You must log in or sign up to post here.)