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Solved Global Footer Not Showing as built

Discussion in 'Free Divi Community Forum' started by SuzetteL, May 3, 2020.

  1. SuzetteL

    SuzetteL New Member

    Hello, I created a global footer and it did not show on the website as it was built in divi builder. See image, the 1st is what shows in the builder, the 2nd is what shows on the site. Also whenever i add the footer i get a message that "there has been a critical error on your website" "Learn more about debugging in Wordpress". When i delete the footer there is no error. Can you help me?

    Note: the error message shows when i view the site from my iphone.
     

    Attached Files:

    #1 SuzetteL, May 3, 2020
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    Try to disable Static CSS File Generation & see if it works: WP Admin > Divi > Theme Options > Builder > Advanced > Static CSS File Generation > Disabled
     
    #2 Divi.Help, May 3, 2020
  3. SuzetteL

    SuzetteL New Member

    This did not resolve the issue, any other suggestions?
     
    #3 SuzetteL, May 3, 2020
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  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    Kindly share your URL.
     
    #4 Divi.Help, May 3, 2020
  5. SuzetteL

    SuzetteL New Member

    https://www.decorlifeblog.com/
    I deleted the global footer info and created a footer and added to each page. Would really like the global footer to work.
     
    #5 SuzetteL, May 3, 2020
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  6. Divi.Help

    Divi.Help Administrator
    Staff Member

    Try to add back the global Divi Theme Builder footer.
     
    #6 Divi.Help, May 3, 2020
  7. SuzetteL

    SuzetteL New Member

    I added back the footer and got the same results as before
     

    Attached Files:

    #7 SuzetteL, May 4, 2020
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  8. Divi.Help

    Divi.Help Administrator
    Staff Member

    That's weird. Try to update Divi & Wordpress to the latest version & clear your cache & see if it works.

    If not, try to enable Safe Mode & see if it works: WP Admin > Divi > Support Center > Safe Mode > Enabled
    **If it works in Safe Mode, meaning one of your plugins might be causing the issue. You will then need to enable / disable your plugins one by one to find the culprit.
     
    #8 Divi.Help, May 4, 2020
  9. SuzetteL

    SuzetteL New Member

    There was one Wordpress and one Plugin update. I ran them and purged the cache. I also had some some plugins that i was not using that i deleted. Now it's working great. Thank you.
     
    #9 SuzetteL, May 4, 2020
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