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Solved theme customizer not displaying

Discussion in 'Basic Support Forum' started by Anthony Wyld, Aug 24, 2020.

  1. Anthony Wyld

    Anthony Wyld New Member

    Attached Files:

    1. PRO MEMBER PERKS Beautifully crafted custom colored 'Freelancer' Divi layout for all Pro members:View Demo
  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    That's weird. Try to enable Safe Mode & see if it works: WP Admin > Divi > Support Center > Safe Mode > Enabled

    If it works fine in Safe Mode, then disable the Safe Mode & proceed to switch your active theme back to Divi parent theme & see if it works.

    If still not working, then one of your plugins might be causing the issue. You will then need to enable / disable your plugins one by one to find the culprit.

    Let me know how it goes.
     
  3. Anthony Wyld

    Anthony Wyld New Member

    Ok tried all that, theme customizer still not displaying
    1. safe mode no change.
    2. All plugin off no change.
    3. Divi Ultimate only plugin, no change.
    4. Revert to PHP 7.1 no change.
     
    1. PRO MEMBER PERKS Beautifully crafted custom colored 'Industrial' Divi layout for all Pro members:View Demo
  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Since it doesn't work in Safe Mode as well, then it's best for you to refer official Divi support & see what they say: https://www.elegantthemes.com/members-area/help/
     
  5. Anthony Wyld

    Anthony Wyld New Member

    OK ET support fixed it. had to update Divi to latest then all good.
     
    Divi.Help Pro Support likes this.
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