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Divi Contact Form: "Please refresh the page and try again"

Discussion in 'Free Divi Community Forum' started by Genius, Nov 24, 2019.

  1. Genius

    Genius New Member

    I am using the Divi contact form module on Wordpress, and sometimes I get the error "Please refresh the page and try again" when submitting the form.

    When tracking form submit clicks compared to the submissions that go through, too many times the contact form does not submit properly.

    The cache of the pages with the contact form are being cleared every 24 hours. Does anyone know what might be wrong?

    CMS:
    Wordpress Multi-Site

    Theme:
    Divi theme

    Plugins:
    LiteSpeed Cache
    Mailgun
    WPML
    Yoast SEO

    Other:
    GTM for tracking a lot of things, and the only thing that has something to do with Divi contact form is the ajax listener for submits.
     
    #1 Genius, Nov 24, 2019
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    Your best bet is to update Divi & Wordpress to the latest version & clear your cache & see if it works.

    If not, most likely it's a cache plugin conflict with the contact form. For this case, you should report it to official Divi support at: https://www.elegantthemes.com/members-area/help/
     
    #2 Divi.Help, Nov 25, 2019
  3. gregm83

    gregm83 New Member

    Hi Genius,

    I've got the same problem to the divi form. Have you got a solution ??
     
    #3 gregm83, Feb 10, 2020
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  4. Giovani Marino Zaffari

    Giovani Marino Zaffari New Member

    Hi,

    Has anyone found any solution to this problem? If I clear the cache the form works! I have already tested it with different cache systems and the error continues.
     
    #4 Giovani Marino Zaffari, Jan 22, 2021
  5. OzonMedia

    OzonMedia New Member

    Hello,
    I have the same problem with divi contact form request to refresh the page. The message does not go through and the following message appears: refresh the page. The problem appears on different pages. No matter what plugin I use: WP Fastest Cache, Autoptimize, LiteSpeed Cache - the problem is the same. What could be the cause of this problem?
     
    #5 OzonMedia, Jan 27, 2021
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  6. Divi.Help

    Divi.Help Administrator
    Staff Member

    #6 Divi.Help, Feb 1, 2021
  7. OzonMedia

    OzonMedia New Member

    I'm in touch, but after testing it turns out that the problem comes from the caching in the browser and the cache. Maybe some of you know more about it - here you can take a look at my contact form: https://ozonmedia.pl If someone had a similar problem, please help.
     
    #7 OzonMedia, Feb 2, 2021
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  8. Gelous

    Gelous New Member

    Out of interest, do any of you use a CDN like Cloudflare? It's the only thing in common with the sites that this happens to that I can think of. Just a thought...
     
    #8 Gelous, Aug 18, 2023
  9. Domingo

    Domingo New Member

    I have the same problem with the DIVI form...
     
    #9 Domingo, Dec 10, 2024
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  10. Divi Booster

    Divi Booster Divi Expert

    Hey Domingo (and everyone else)

    Try adding an exclusion in your caching plugin / solution to prevent the page with the contact form from being cached.

    The contact form includes a value called a "nonce" in the form, which is there to ensure the form isn't resubmitted and to prevent certain security issues. The value is supposed to change each time the page is loaded, but caching prevents that and causes an old value to be reused, making the contact form submission invalid. Disabling caching for this page should prevent that.

    Note that just clearing the cache may fix the issue temporarily by allowing a new nonce value to be generated, but then this value will become cached and the issue will return.
     
    #10 Divi Booster, Dec 11, 2024
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