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Divi Builder endless loading

Discussion in 'Free Divi Community Forum' started by citroen-dealer, Mar 4, 2021.

  1. citroen-dealer

    citroen-dealer New Member

    Dear community,

    I have the following problem. When I go to a page and open it the page info opens and I can also edid the page in the back end divi builder. If I click 'Build on the front end' or I go to show page and than ad the top click on 'activate visual builder' tha pages will load endless. I cleared my browser cache and also did the permalink trick as described in another toppic.

    In the back end builder I only can edid in classic divi builder. If i switch to latest divi builder experience than it also load endlessly in the back end builder.

    Help me!!
     
    #1 citroen-dealer, Mar 4, 2021
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  2. Shanora Networks

    Shanora Networks Member

    Could you please provide your website url, Divi and WP versions?
     
    #2 Shanora Networks, Mar 4, 2021
  3. citroen-dealer

    citroen-dealer New Member

    #3 citroen-dealer, Mar 4, 2021
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  4. Shanora Networks

    Shanora Networks Member

    The current Divi version is 4.9.1 - Your version is from March 7, 2019. On March 11, 2019 an update was released to fix some issues. Yours might be one of them.
    That being said, your theme needs to be kept up to date for updated functionality and reduced security risks. Additionally, older versions of Divi can't be guaranteed to run with a fully updated WordPress version. If you have a current membership, then you should input your key, BACK UP your site (I would expect it to break after this long without an update), and attempt update. If your membership is expired, you will need to purchase a new membership and then follow the above steps.
     
    #4 Shanora Networks, Mar 4, 2021
  5. citroen-dealer

    citroen-dealer New Member

    Thx. I think there is an problem wit my api key because divi is up to date is says. But I have a licence so will check this out. Thx
     
    #5 citroen-dealer, Mar 4, 2021
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