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Uploaded Font not showing up

Discussion in 'Free Divi Community Forum' started by Mubben, Feb 28, 2021.

  1. Mubben

    Mubben New Member

    The uploaded Font does not show up on front end.
    With the activated visuel Builder it shows the uploaded font but if builder is closed, it still shows standart font again.
    Font is uploaded as ttf and otf.

    Anybody knows why?
     
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  2. Please provide your site url.
     
  3. Mubben

    Mubben New Member

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  4. It looks like there is an issue with your SSL certificate date, which you should fix. Additionally, your urls for the fonts are in http, this is usually something as silly as you uploaded them when you were on http and the site is on https trying to upload them as http.

    Since you are on SiteGround - See the screenshot below and turn on "Fix Insecure Content".
    If it's still not working, you can try to re-upload the fonts via https.
    If you are still having issues, I think you may have to edit the links in the database - Make sure you backup first!
     

    Attached Files:

  5. Mubben

    Mubben New Member

    Hello, thanks for you help.
    I tried doing the changes you said but it did not worked :/
    With activated divi builder it does work, but as soon the builder is closed, it shows again default font
     
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  6. It looks like the fonts are still referencing http (see screenshot). There is more information at

    https://developer.mozilla.org/en-US/docs/Web/Security/Mixed_content#warnings_in_firefox_web_console

    If you re-uploaded via https, then there is still some path, somewhere that says it is http. As far as simple options, I would next try to delete the font via the file manager - in the SiteGround back end go into File manager >> public_html >> wp-content >> uploads >> et-fonts >> fontname.ttf and delete the ttf files in question. You will then have to upload them again.

    The database is the only other place the link is found. Backup site first!! You can go into phpMyAdmin and manually adjust the font links. You will need to select the database, then select search. Type in your font names, one at a time. Select "at least one of the words" and select all tables. Hit enter. You should see a table with 1 match (like nnk_options). Browse that table. It should say something about et_uploaded_fonts. If so, click on edit. Make sure the link in the value area is https. Be very careful not to change anything else. One little typo can mess up the whole site. If you add the s, then hit go to save it, and repeat the process for the additional fonts. If no changes, you can just modify your search for the next font name.

    If that doesn't work, then this is most likely not a Divi issue. You can get in touch with Site Ground support and see if they can point you in the right direction.
     

    Attached Files:

    Mubben likes this.
  7. Mubben

    Mubben New Member

    Unfortunally the first method you wrote didn't helped.

    So I searched in the phpMyAdmin and did not found in the search anything belonging to the uploaded font.
    It showed me nothing when I searched for the font names and also nothing when I searched for "et_uploaded_fonts" and yes I selected the right Database :)
     
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  8. Mubben

    Mubben New Member

    as you said it was due to an http and https error.
    Used the search and add function of siteground toolkit and changed all to https, that worked
     
  9. Wonderful news! Let me know if there's anything else I can help with.
     
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  10. Juan Cotrina

    Juan Cotrina New Member

    I've been having this same problem but i did find the "et_uploaded_fonts" added the "s" to all the http but now any of the fonts like they dissapeared so i changed it back to http and its back to how it was but one of the fonts still doesnt work on the frontend
     
  11. Qusai

    Qusai New Member

    Hi to all
    It is really excellent that Divi team know exactly what is the problem.
    However, I tried the aforementioned suggestions but did not work.
    Instead; I have zipped all files on my website, download it, extract it, then used notepad++ to search and replace in all files. Search for http:// and replace it with: https://
    then zipped files and upload them back to website. Extracting all files and replacing the ones
    on the website solved the issue all at once.

    Thanks
     
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  12. emma2510

    emma2510 New Member

    Hi, I also have the same issue. I'm not so good at all those css things and I just can't seem to figure out where to find the problem. Help pls.