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Blurb images not loading

Discussion in 'Free Divi Community Forum' started by Prof-Q, Sep 15, 2020.

  1. Prof-Q

    Prof-Q New Member

    Hello,

    Suddenly, images of Blurb modules are not showing (in the visual builder they are visible). same thing with the number counter and Circle counter. I even tried to delete it and make a new blurb on a different page and it's the same.
     

    Attached Files:

    #1 Prof-Q, Sep 15, 2020
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    Try to disable Static CSS File Cache & see if it works: WP Admin > Divi > Theme Options > Builder > Advanced > Static CSS File Generation

    If disabling Static CSS File doesn't work, then you might want to check this out: https://divi.help/threads/divi-builder-looks-diferant-to-the-website.5941/#post-19319
     
    #2 Divi.Help, Sep 16, 2020
  3. Prof-Q

    Prof-Q New Member

    This fix didn't work, I found a solution for the blurb from one of the previose posts here, in Blurb Module settings, change the Image/Icon Animation to No Animation, now the icons are visible as supposed to be.

    The issue remains with Circle and Numbers counters, I tried to chnage some settings here and there but no luck so far.
     

    Attached Files:

    #3 Prof-Q, Sep 16, 2020
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  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    It sounded like a jquery issue. You may try to enable Safe Mode & see if it works: WP Admin > Divi > Support Center > Safe Mode > Enabled.

    If it works in Safe Mode, then meaning one of the below is causing the issue:
    1. Child Theme.
    2. Plugins.
    3. Custom code in WP Admin > Divi > Theme Options > Integration
     
    #4 Divi.Help, Sep 18, 2020
  5. korywinningfeathers

    korywinningfeathers New Member

    Hello!

    I'm having the same problem as Prof-Q had, but when I enable safe mode to try and troubleshoot it, I lose all page formatting AND I still don't see my circle counters.

    https://winningfeathers.com/corporate is the specific page I'm trying to make work - there should be 4 circle counters in the purple section of the website (they show when I edit on the front end) and I just can't figure out how to get them to show :(
     
    #5 korywinningfeathers, Aug 2, 2021
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  6. Problemizer.com

    Problemizer.com Divi Expert

    Hello Kory,

    This looks like a plugin conflict to me.

    You should disable plugins and clear the cache and see if the issue persist. If not, then you enable one by one plugin to see which one is the culprit.

    This is fastest done using FTP, but if you aren't knowledgeable, it can be done manually in the Plugins section of the Admin dashboard.
     
    #6 Problemizer.com, Aug 2, 2021
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