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Solved Divi Builder Keeps Crashing

Discussion in 'Free Divi Community Forum' started by LaraPOD, Dec 7, 2021.

  1. LaraPOD

    LaraPOD New Member

    Hi, if anyone can help me..
    Divi Builder keeps crashing for me, on both Google Chrome and Safari. Nothing saves and then eventually it becomes completely unresponsive. I spoke with my server host. They said doing anything with the Divi Editor is causing the IP to be blocked.
    Does anyone have any solutions for this?
     
    #1 LaraPOD, Dec 7, 2021
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    For this type of issue, it's best for you to refer official Divi support about it: https://www.elegantthemes.com/members-area/help/

    But I may suggest the below:
    1. Try incognito mode, where all the browser extensions are disabled & see if it works.
    2. Try to enable Safe Mode & see if it works: WP Admin > Divi > Support Center > Safe Mode > Enabled
    3. Try to ask your host to check the mod_security log for any errors & whitelist it.
     
    #2 Divi.Help, Dec 11, 2021
  3. LaraPOD

    LaraPOD New Member

    I did these and it worked thank you :)
     
    #3 LaraPOD, Dec 14, 2021
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