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Solved Mobile scroll glich, home page

Discussion in 'Free Divi Community Forum' started by Biserica Impact, Jan 20, 2022.

  1. Biserica Impact

    Biserica Impact New Member

    Hello. Can anyone please help ?
    We have on our website a strange think, that its happening only on home page and only on mobile.
    When you enter the website and then scroll down, after passing the first section (header), its goes right back to the top. It happens even if you refresh the page.
    I have tried everything and nothing seems to fix this problem, cause its really annoying.
    Thank you in advance for any help.

    The website is: https://bisericaimpact.com/
     
    #1 Biserica Impact, Jan 20, 2022
    Last edited: Jan 20, 2022
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  2. Biserica Impact

    Biserica Impact New Member

    hello again...does anybody encounter this issue? (
     
    #2 Biserica Impact, Jan 26, 2022
  3. Divi.Help

    Divi.Help Administrator
    Staff Member

    I tested your site on my iPhone 11, but it works just fine. No jumping back to the top after scrolling.

    Try to clear your mobile browser cache & see how it goes. You may also try another phone & see if it works fine.

    You may also try to temporarily disable your WP Rocket & see how it goes.
     
    #3 Divi.Help, Jan 26, 2022
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  4. Biserica Impact

    Biserica Impact New Member

    Thank you for the reply.

    I already tested on several phones and cleared the mobile chache, but the problem still persists unfortunately.
     
    #4 Biserica Impact, Jan 26, 2022
  5. Biserica Impact

    Biserica Impact New Member

    When you arrive with the scroll here, the section jumps from the start
     

    Attached Files:

    #5 Biserica Impact, Jan 26, 2022
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  6. Divi.Help

    Divi.Help Administrator
    Staff Member

    Somehow it doesn't do that on my iPhone 11 Safari browser.

    Have you tried to disable WP Rocket & see how it goes? As I saw there's a jQuery error in the browser console. Not sure if it's related to your issue.
     
    #6 Divi.Help, Jan 26, 2022
  7. Biserica Impact

    Biserica Impact New Member

    yes, i tried to disable the WP Rocket.

    By the way the error occurs only on home page
     
    #7 Biserica Impact, Jan 26, 2022
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  8. Divi.Help

    Divi.Help Administrator
    Staff Member

    Try to login as admin on your phone & enable Safe Mode & see if the issue still persist: WP Admin > Divi > Support Center > Safe Mode > Enabled
     
    #8 Divi.Help, Jan 26, 2022
  9. Biserica Impact

    Biserica Impact New Member

    will this affect something?
     
    #9 Biserica Impact, Jan 26, 2022
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  10. Divi.Help

    Divi.Help Administrator
    Staff Member

    Nope. Safe Mode will only temporarily disable all your plugins, child theme & custom codes on your session only. It won't affect your live site.
     
    #10 Divi.Help, Jan 26, 2022
  11. Biserica Impact

    Biserica Impact New Member

    yes indeed, its working fine on Safe mode :D
     
    #11 Biserica Impact, Jan 26, 2022
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  12. Divi.Help

    Divi.Help Administrator
    Staff Member

    For that case, you will have to track down the culprit by disabling them one by one.
    1. Plugins
    2. Child Theme
    3. Custom code at WP Admin > Divi > Theme Options > Integration
     
    #12 Divi.Help, Jan 26, 2022
  13. Biserica Impact

    Biserica Impact New Member

    Ok i will do just that. Thank you for the help given
     
    #13 Biserica Impact, Jan 26, 2022
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