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My re-direct success message is not working

Discussion in 'Free Divi Community Forum' started by diana sampedro, Feb 17, 2022.

  1. diana sampedro

    diana sampedro New Member

    Hi!

    I’m new to the community !

    I appreciate if you have any answers for this . I have thank you page url in the success message field , but when someone enters their email is not re-directing then to the thank you page . It just keeps spinning ‍

    Anyone with the same problem ?
     
    #1 diana sampedro, Feb 17, 2022
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  2. Problemizer.com

    Problemizer.com Divi Expert

    Hello Diana,

    This seems like some plugin conflict.

    Please check this article written by the Elegant Themes support team lead. https://intercom.help/elegantthemes/en/articles/2678819-third-party-plugin-conflict-troubleshooting
     
    #2 Problemizer.com, Feb 17, 2022
  3. diana sampedro

    diana sampedro New Member

    #3 diana sampedro, Feb 17, 2022
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  4. diana sampedro

    diana sampedro New Member

    The weird thing is that I duplicated the capture page, and it worked . So I went back to my original capture page thinking I didn’t do something right. Like inserting the url in the right place . But everything is the same as my second page issued. Not sure
     
    #4 diana sampedro, Feb 17, 2022
  5. Divi.Help

    Divi.Help Administrator
    Staff Member

    Perhaps there's some jQuery error on that page. You may check it through Browser inspect tools (F12) > Console
     
    #5 Divi.Help, Feb 22, 2022
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