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Main menu items redirect to correct page although not landing at the top of the page

Discussion in 'Free Divi Community Forum' started by JO Spies, Sep 2, 2024.

  1. JO Spies

    JO Spies New Member

    Good day
    I would be grateful if anyone could assist or advise.

    This is the issue.
    When clicking on a menu item in the main menu, one is redirected to the correct page, although you land a third down on the page.

    It only happens with the logo (linked to home page) and the first main menu item.
    Believe we have tried everything and search results not relevant.
    1. Clear Static CSS
    2. Cleared cache and even disabled cache plugin
    3. Checked various browsers and get different results
    4. Updated Divi and WP to latest versions

    Made a staging of the live site via WP manager and therefore it worked fine initially and issue only started recently.

    If anyone has come across this issue and able to resolve please let me know.
    Thanks
    Jo
     
    #1 JO Spies, Sep 2, 2024
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    Kindly share your URL.
     
    #2 Divi.Help, Sep 3, 2024
  3. JO Spies

    JO Spies New Member

    #3 JO Spies, Sep 3, 2024
    1. PRO MEMBER PERKS Divi Ultimate Header Plugin - Add custom vertical navigation for your Divi site. Turns into slide in menu on mobile:Learn More
  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    Have you tried to enable Safe Mode & see if it works: WP Admin > Divi > Support Center > Safe Mode > Enabled

    If it works in Safe Mode, then it might be a plugin conflict, that you will need to enable / disable one by one to find the culprit.

    If not, then you might want to remove duplicate CSS ID of hosting_packages & see if it helps. CSS ID is supposed to have 1 instance per page. But you seems to have 4 of them with the same CSS ID.

    You may find them by Right Click > Inspect & find hosting_packages. See screenshot below:

    upload_2024-9-3_23-32-52.png
     
    #4 Divi.Help, Sep 3, 2024
  5. JO Spies

    JO Spies New Member

    Thank you for your trouble.
    I have not tried "safe mode" and will follow your suggestions.

    Much appreciated.
    Will revert back shortly.
    J
     
    #5 JO Spies, Sep 3, 2024
    1. PRO MEMBER PERKS Divi Block Pro - Premade gradient text design for your Divi site without using any plugins:View Demo
  6. Divi Booster

    Divi Booster Divi Expert

    It looks to me like it might be caused by the autofocus on the "1. register your domain" input box. As the page loads, this input box gets the cursor focus and is scrolled into view. But then when the rest of the page loads around it, it is shoved off the screen again, leaving the page scrolled some way down from the top.

    If I'm right, then you should be able to fix the issue by editing the following code in the text module for this element:

    Code:
    Log In or Sign Up to view this code.
    To remove the autofocus="" part, like so:

    Code:
    Log In or Sign Up to view this code.
    Hopefully you have the HTML added directly into the text module - if you're using a shortcode, etc, it might take a bit more work to resolve. Let us know if that's the case (along with the details of the shortcode in use).
     
    #6 Divi Booster, Sep 4, 2024
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