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Blank page when I exit visual builder

Discussion in 'Free Divi Community Forum' started by Comm, Oct 14, 2024.

  1. Comm

    Comm New Member

    Hello everyone,
    I run a WordPress 6.5.5 website with the latest version of DIVI.
    I have created pages with divi. I'm currently experiencing a display problem in the front office. When the visual Builder is activated, the page is displayed correctly. As soon as I exit the visual Builder, I get a blank page.
    I wanted to create a common header for the whole site using the theme Builder, and I'm wondering if that's what's causing the problem.
    The site builder is no longer with the company.

    So I can modify the page when I activate the visual Builder, but as soon as I leave it, nothing. And this applies to all divi-built pages on the site.
    I've tried safe mode, clearing the cache and nothing works :/.

    Thanks in advance for your precious help.
     
    #1 Comm, Oct 14, 2024
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  2. Divi Booster

    Divi Booster Divi Expert

    Hi Comm,

    Are you able to share a link to one of these blank pages? It might be, for example, that there is some CSS rule hiding everything and having access to the page should make it possible to track that down.

    The main alternative is that there is a PHP error occurring while the page is being generated. To check for that, enable debug mode in WordPress and check for any errors being logged. You can do this by adding the following line to your `wp-config.php` file:

    Code:
    Log In or Sign Up to view this code.
    Then trigger the error by going to one of the blank pages. This will create a debug.log file in your `wp-content` folder which might provide more information. Check for any error messages in that file. If you're not sure what they mean share them here so that we can try to interpret them for you.
     
    #2 Divi Booster, Oct 14, 2024
  3. Comm

    Comm New Member

    Hi Divi Booster,

    Thank you for your prompt response.
    I have put the site in maintenance mode to prevent this blank page from being visible to users.
    I tried changing the theme and if I'm not using DIVI, it works well in the front office.
    Unfortunately, I am taking over the site, and the previous webmaster has not yet given us the FTP or hosting access, preventing me from accessing the configuration files.
    So, I am a bit stuck. And I do not understand why this happens after modifying the header in the Theme Builder. It's as if there is a broken link somewhere.
    While waiting for a response from the webmaster, I am at an impasse. Could this issue be related to the version of DIVI? I assume it is the lifetime purchase version? I'm not sure, but there is indeed a license key.

    Thank you for your invaluable help.
     
    #3 Comm, Oct 15, 2024
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  4. Divi Booster

    Divi Booster Divi Expert

    You're very welcome, Comm.

    It's certainly possible for it to be related to the version of Divi, especially if your site hasn't been updated in a while. For reference the current version is v4.27.2. Elegant Themes might be able to tell you if it's a lifetime license, but otherwise you'd probably need to get that information from the previous webmaster.

    Yeah, it could be tricky to get to the bottom of it without the FTP / hosting access. Your other option is to try disabling things on the site to see if you can figure out what is causing it. For example, you could try disabling the Theme Builder header and test with the default Divi header instead. You could also try disabling any plugins to see if they are involved. If it's a memory issue then disabling some of the less important plugins might free up enough memory to get things working until the memory limit can be increased on the host. If the site is running a child theme, try disabling that too.
     
    #4 Divi Booster, Oct 15, 2024
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