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Solved Unable to install Ulimate Library - wordpress multi-site - Error on step 4

Discussion in 'Basic Support Forum' started by BizzeBees, May 23, 2017.

  1. BizzeBees

    BizzeBees New Member
    Divi Ultimate Child Theme

    When I attempt to import the Divi Ultimate Libary I receive an error:
    The file should not be imported in this context. What do I do?
    Screen Shot 2017-05-23 at 10.04.41 AM.png
     
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    May I know which file did you import?
     
  3. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    You should import Divi-Ultimate-Library.json
    **The file is 13.2mb big.
     
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  4. BizzeBees

    BizzeBees New Member
    Divi Ultimate Child Theme

    Divi-Ultimate-Library.json Thanks
     
  5. BizzeBees

    BizzeBees New Member
    Divi Ultimate Child Theme

    That is what I attempted to import
     
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  6. BizzeBees

    BizzeBees New Member
    Divi Ultimate Child Theme

  7. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    I just tried from my multisite but it uploaded perfectly. Let me ask the ElegantThemes support & let you know the result.

    Sorry for any inconvenience occurred.
     
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  8. BizzeBees

    BizzeBees New Member
    Divi Ultimate Child Theme

    Could you send a video of the install on a multi-site? I have the theme network activated, but can only import the json file to the Divi library in the individual sites, is that correct?
     
  9. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Yes. You need to import Divi library items for each individual sites.

    Also can you try to import the attached file to see if it works.
    **I only picked 4 items to export.
     

    Attached Files:

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  10. BizzeBees

    BizzeBees New Member
    Divi Ultimate Child Theme

    I got the same error http://recordit.co/QRSp5GiEc4
     
  11. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Sorry, let me have one last try. Try both attached .json file.

    Don't have to record the screenshot. Just let me know the result. Thanks.
     

    Attached Files:

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  12. BizzeBees

    BizzeBees New Member
    Divi Ultimate Child Theme

    Both worked!
     
  13. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    It might be the file size issue.

    Try this 1.32MB json file and see.

    Thanks for sticking with me.
     

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  14. BizzeBees

    BizzeBees New Member
    Divi Ultimate Child Theme

    No problem, that one loaded ok as well.
     
  15. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Last test. This is a combination of section and layout. It's almost the same size as just now.

    If uploaded successful, then I can confirm that it's just file size issue.

    If that's the case, kindly ask your host to set the below values for your PHP settings:

    memory_limit = 500M;
    max_execution_time 180
    upload_max_filesize 1024M
    post_max_size 1024M
    max_input_time 600
    max_input_vars 5000

    After that, try to import the original file again.
    **Remember to delete the items that you test uploaded just now.
     

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  16. BizzeBees

    BizzeBees New Member
    Divi Ultimate Child Theme

    This worked as well, I'll check with my hosting provider. Thanks for the help! I'll be back if it isn't resolved with the PHP setting updates.:)
     
  17. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Let me know the result. Thanks.
     
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  18. BizzeBees

    BizzeBees New Member
    Divi Ultimate Child Theme

    Hi, I just wanted to let you know that the problem was resolved, but also had to increase the limits placed on sites in a multi-site set up as well. Just thought that tip may help you with support. Is there any way around the loading of the large divi library file import for individual sites in a multi-sites environment? Great work btw. :)
     
  19. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Nice! Glad that it works for you.

    For the limits placed on sites, do you mean this:
    **Never thought of that cause I don't set any limit for sub sites. Thanks for your tips!

    upload-quota.png

    Sadly, that's the only way that I know of.

    I did post this suggestion on ElegantThemes forum few months ago: Sync all Divi Library Items for WP Multisite.
    But I don't think they are going to add this feature.
     
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  20. BizzeBees

    BizzeBees New Member
    Divi Ultimate Child Theme


    Yes, that's exactly it :) Is there any way to split the json file by site? Grasping maybe... :)