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Solved Cannot load JSON file

Discussion in 'Basic Support Forum' started by love2give, Aug 19, 2019.

  1. love2give

    love2give New Member

    Hi

    I am using the Ultimate Header plugin and trying to import the JSON layout file with the latest version of the Divi theme.

    It gets stuck at 1%. I tried to use an older version of Divi, but experienced the same problem. I suspect that it may have something to do with PHP configuration parameters (max_input_time perhaps?)

    Any ideas on how to fix this?
     
    #1 love2give, Aug 19, 2019
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Try to fulfill the requirements in WP Admin > Divi > Support Center > System Status & see if it works.
     
    #2 Divi.Help Pro Support, Aug 19, 2019
  3. CarolynB

    CarolynB New Member

    Not sure what you are talking about?
     
    #3 CarolynB, Aug 28, 2019
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  4. CarolynB

    CarolynB New Member

    PHP Version
    7 - We recommend 7.2 or higher for the best experience. Learn more.
    memory_limit
    256M - Congratulations! This meets or exceeds our recommendation of 128M. Learn more.
    post_max_size
    20M - We recommend 64M for the best experience. Learn more.
    max_execution_time
    120 - We recommend 180 for the best experience. Learn more.
    upload_max_filesize
    20M - We recommend 64M for the best experience. Learn more.
    max_input_time
    60 - We recommend 180 for the best experience. Learn more.
    max_input_vars
    1000 - Congratulations! This meets or exceeds our recommendation of 1000. Learn more.
    display_errors
    0 - Congratulations! This meets or exceeds our recommendation of 0. Learn more.
     
    #4 CarolynB, Aug 28, 2019
  5. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Saw you mentioned that you got it working already. So I'll mark this post as solved.
     
    #5 Divi.Help Pro Support, Aug 28, 2019
    1. PRO MEMBER PERKS Divi Block Pro - Premade gradient text design for your Divi site without using any plugins:View Demo
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