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Solved Bug with Divi Ultimate Header Plugin v3.1.7

Discussion in 'Basic Support Forum' started by gaetan, Apr 1, 2022.

  1. gaetan

    gaetan Member
    Pro Member

    #1 gaetan, Apr 1, 2022
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    I tested on Windows Chrome & your site looks just fine to me. May I know which browser you're using?
     
    #2 Divi.Help Pro Support, Apr 1, 2022
  3. gaetan

    gaetan Member
    Pro Member

    Indeed, no problem with Mozilla and Edge, but with Chrome there is this problem. Incognito or not.
     
    #3 gaetan, Apr 4, 2022
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  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    That's weird. I tested on Chrome browser & it seems to work just fine.

    Anyway, can you try the below CSS in Divi > Theme Options > Custom CSS & see if it helps:
    Code:
    Log In or Sign Up to view this code.
     
    #4 Divi.Help Pro Support, Apr 4, 2022
  5. gaetan

    gaetan Member
    Pro Member

    Apparently the problem is only on my PC and Google Chrome.
    No problems with other PCs.
     
    #5 gaetan, Apr 4, 2022
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  6. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Or perhaps it only happen when you're logged in?

    Also try hard refresh by clicking CTRL + F5 & see if it makes any difference.

    Also have you tried the above CSS & see if it helps?
     
    #6 Divi.Help Pro Support, Apr 4, 2022
  7. gaetan

    gaetan Member
    Pro Member

    Yes i tried.
    I tried with incognito window. Same issue.
     
    #7 gaetan, Apr 4, 2022
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  8. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Unfortunately, I was not able to troubleshoot it without viewing the issue.

    Another thing is that, you may try to temporarily disable any cache plugin (WP Rocket) & see how it goes.

    If you still need us to troubleshoot it, will need your help to view your site & right click the white space & click Inspect & screenshot it & share it here. Will need to use the browser inspect tool find the issue.
     
    #8 Divi.Help Pro Support, Apr 4, 2022
  9. gaetan

    gaetan Member
    Pro Member

    I have deactivated everything the problem persists on my pc.
     
    #9 gaetan, Apr 4, 2022
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  10. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    If you still need any further help, kindly share your screenshot on the inspect elements tools on the empty space.

    Thanks.
     
    #10 Divi.Help Pro Support, Apr 4, 2022
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