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Solved Bug with Divi Ultimate Header Plugin v3.1.7

Discussion in 'Basic Support Forum' started by gaetan, Apr 1, 2022.

  1. gaetan

    gaetan Member
    Pro Member

    #1 gaetan, Apr 1, 2022
    1. PRO MEMBER PERKS Divi Block Pro - Premade rolling text design for your Divi site without using any plugins:View Demo
  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    I tested on Windows Chrome & your site looks just fine to me. May I know which browser you're using?
     
    #2 Divi.Help Pro Support, Apr 1, 2022
  3. gaetan

    gaetan Member
    Pro Member

    Indeed, no problem with Mozilla and Edge, but with Chrome there is this problem. Incognito or not.
     
    #3 gaetan, Apr 4, 2022
    1. PRO MEMBER PERKS Divi Ultimate Header Plugin - Add custom vertical navigation for your Divi site. Turns into slide in menu on mobile:Learn More
  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    That's weird. I tested on Chrome browser & it seems to work just fine.

    Anyway, can you try the below CSS in Divi > Theme Options > Custom CSS & see if it helps:
    Code:
    Log In or Sign Up to view this code.
     
    #4 Divi.Help Pro Support, Apr 4, 2022
  5. gaetan

    gaetan Member
    Pro Member

    Apparently the problem is only on my PC and Google Chrome.
    No problems with other PCs.
     
    #5 gaetan, Apr 4, 2022
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  6. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Or perhaps it only happen when you're logged in?

    Also try hard refresh by clicking CTRL + F5 & see if it makes any difference.

    Also have you tried the above CSS & see if it helps?
     
    #6 Divi.Help Pro Support, Apr 4, 2022
  7. gaetan

    gaetan Member
    Pro Member

    Yes i tried.
    I tried with incognito window. Same issue.
     
    #7 gaetan, Apr 4, 2022
    1. PRO MEMBER PERKS Divi Block Pro - Powerful Divi header builder for you to mix & match premade header design, mobile menu & more:Learn More
  8. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Unfortunately, I was not able to troubleshoot it without viewing the issue.

    Another thing is that, you may try to temporarily disable any cache plugin (WP Rocket) & see how it goes.

    If you still need us to troubleshoot it, will need your help to view your site & right click the white space & click Inspect & screenshot it & share it here. Will need to use the browser inspect tool find the issue.
     
    #8 Divi.Help Pro Support, Apr 4, 2022
  9. gaetan

    gaetan Member
    Pro Member

    I have deactivated everything the problem persists on my pc.
     
    #9 gaetan, Apr 4, 2022
    1. PRO MEMBER PERKS Divi Block Pro - Premade content toggle design for your Divi site without using any plugins:View Demo
  10. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    If you still need any further help, kindly share your screenshot on the inspect elements tools on the empty space.

    Thanks.
     
    #10 Divi.Help Pro Support, Apr 4, 2022
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