Can't click on toggle to open or close

Can share the link?

 

Hi, I'm just wondering how did you fix this toggle issue, it happens to me as well. Thanks in advance

 

Hello,

Please share the URL of the website and briefly explain what seems to be the issue.


Regards,
Problemizer

 

Hi there,
Here's the link:https://ruralcontractors.org.nz/become-a-member/
The toggles on the page(website)don't work.

Thanks

 

It seems like a plugin conflict. Did you try disabling all of the plugins?

Kind regards,
Problemizer

 

Hi, yes, I turn on Divi's safe mode, and the toggle issue fixed, so I guess it should because plugin conflicts. My question now is is there a way that I can deactivate my plugins one by one safely without losing my setting to figure out which plugin caused this issue.
Cheers

 

Yes my man, one step closer!

You can indeed do that safely and for that, you need FTP or Cpanel access. Do you have either of them?

Kind regards,
Problemizer

 

Hi, thank you for replying so quick. Yes, I have access to the CPanel. Cheers

 

Log in into cPanel of your website and then go to wp-content -> plugins and

1. Make a new directory inside plugins folder, I usually name it 0(just zero number).
2. Move all of the plugins to that folder
3. Now your plugins folder should have just the 0 folder.
4. Go inside the 0 folder and move one by one plugin out to the plugins folder.
5. You move one plugin and then you check if toggle stops to work again, if not, keep moving until toggle stops working.
6. And you guessed it, the culprit is the plugin you moved out just before toggle stopped working.

Warning: while doing this, do not go to the plugins page in your website admin dashboard.

Let me know if this helped.

Kind regards,
Problemizer

 

Hi there,

When I moved all the plugins to the new folder, the toggle still doesn't work. Any other ideas? Really appreciate your help!!!

 

You said that the toggle issue was fixed in the safe mode. What I advised you to do is the same as the safe mode, just manually doing the same work.

So when you move all of the plugins into the new folder, clear the cache and open the website in an incognito browser. Then refresh it with CTRL + R couple of times. If that repairs the toggle, just continue with the steps.

Let me know how that went.

Kind regards,
Problemizer

 

Hi,
I did exactly as you instructed, please see the screenshot. And the toggles work in safe mode. But it doesn't work when I moved all the plugins to the new folder.

 

OK, then if you are using a child theme, please activate the parent theme. Also, comment all the custom code you have written(put /* before the code and */ after to comment the CSS code).

Let me know how that goes.

Kind regards,
Problemizer

 

Hi there,

Because this website has lots of users visiting it, I couldn't activate the parent theme which would break the website for a while. I ran it in debug script mode and the toggles regained some functionality. Screenshots below are from console output.

Cheers