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Solved Customize element: everything disappears

Discussion in 'Basic Support Forum' started by Ilse L., Mar 23, 2020.

  1. Ilse L.

    Ilse L. New Member
    Divi Block Pro Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    I have the same problem with footer an header.

    I choose a style, then I click the link in "After choosing, you can then customize it here."

    Ik click the edit button to change text in an element, and while typing, another window opens automatically and all items are gone with a message 'Message updated'.
    When I try to save the original window, I get an error message that saving is not possible.

    When I go back to visit the page, the entire header or footer disappeared. Cannot get this back.
    If I select again this header or footer it is empty.

    Just bought the entire package. I am very disappointed. And I would rather get my money back.
     
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

  3. Ilse L.

    Ilse L. New Member
    Divi Block Pro Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    After opening the custom header style in Divi Library, straight away click to edit it in frontend / Visual Builder. > doesn't work, I get an empty page.

    But I can turn of the wordfence plugin, do the edits and then turn it back on.

    But how do I get back the footer an header that are now empty?
     
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  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    You can try to right click the link & open it in new tab.
    You can try to use revision & see if it works: https://divi.help/threads/help-header-has-gone.2993/#post-9671

    If revision doesn't work, then you will need to delete the header style & import the .json file again.
     
  5. Ilse L.

    Ilse L. New Member
    Divi Block Pro Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Didn't get the revisions possibility, so I deleted the header and footer that didn't work anymore. Imported the .json file again, but they're not back yet.
     
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  6. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Deleting & importing .json file should work. I recorded a video to show it in action: https://recordit.co/5yIrpukx6z
     
  7. Ilse L.

    Ilse L. New Member
    Divi Block Pro Divi Ultimate Child Theme Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Ok, I took the json file of the child theme. Solved now. Thanks.
     
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