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Customize.php error with Divi Powerful

Discussion in 'Basic Support Forum' started by iZenesis, Nov 24, 2020.

  1. iZenesis

    iZenesis New Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Website: https://aspirelifecoaching.in/
    Divi Powerful Plugin version: 1.1.1\
    Divi Version: Latest

    Consistent customize.php 500 error whenever I want to go to Appearance > Customize. These errors do not occur when the Child theme is deactivated and come back as soon as it is activated. Causing a lot of issues while working with it.
     
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  2. Divi Powerful

    Divi Powerful Administrator
    Staff Member

    Kindly check if you fulfill Divi server requirements stated in WP Admin > Divi > Support Center > System Status. If not, you will need to contact your web host to make the necessary changes for you & see if it works.

    Let me know how it goes.
     
  3. iZenesis

    iZenesis New Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Yes the Report is green. Here is the complete report:


    ## System Status ##
    :: 2020-11-25 @ 20:07:21 UTC
    Writable wp-content Directory
    1
    PHP Version
    7.4
    memory_limit
    256M
    post_max_size
    64M
    max_execution_time
    120
    upload_max_filesize
    64M
    max_input_time
    60
    max_input_vars
    1000
    display_errors
    0


    Please note that Customize works when I use the Divi theme. Error occurs only when Divi Powerful child theme is on.
     
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  4. Divi Powerful

    Divi Powerful Administrator
    Staff Member

    Kindly check your PM.
     
  5. iZenesis

    iZenesis New Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Replied on PM
     
    1. AD Custom global Divi footer (20 premade styles) + Revealing footer effect: https://footer.diviultimate.com/
  6. Divi Powerful

    Divi Powerful Administrator
    Staff Member

    I tried to disable all other plugins (except for our child theme and plugin) & it seems to fix the issue as well. Thus, it's not a specific theme / plugin issue. Most likely a server limitation issue.

    Based on this article, it's most likely a server memory limit issue for http 500 error: https://www.elegantthemes.com/blog/...ternal-server-error-on-your-wordpress-website

    This is our demo site system status:
    **Customizer works fine.

    upload_2020-11-28_16-20-20.png

    Try to set the memory_limit to be similar to our demo site & see if it works.

    If not, try to set other server values to match our demo site as well & see how it goes.