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Divi builder won't load

Discussion in 'Free Divi Community Forum' started by Aeroweb340, Jun 19, 2022.

  1. Aeroweb340

    Aeroweb340 New Member

    Hi,

    I'm having trouble to load the divi builder on that page: https://christinerabassa.fr/mentions-legales/?et_fb=1&PageSpeed=off

    I'm able to load the builder on any other pages but on that specific one it's a no go.

    Any hints? Divi is updated to the latest version, I tried to clear the cache I also disabled all caching plugins saved permalink twice... no luck...o_O

    Thank you for anything you can do to help.
     
    #1 Aeroweb340, Jun 19, 2022
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    Have you tried to enable Safe Mode & see if it works: WP Admin > Divi > Support Center > Safe Mode > Enabled

    If it works in Safe Mode, then most likely it's caused by your security plugin.
     
    #2 Divi.Help, Jun 19, 2022
  3. Aeroweb340

    Aeroweb340 New Member

    Yes I tried safe mode. It won't load on that specific page.
     
    #3 Aeroweb340, Jun 20, 2022
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  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    For that case, I would suspect that it's your server firewall blocking it. Try to contact your hosting to check the server error log & whitelist the action.
     
    #4 Divi.Help, Jun 20, 2022
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