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Discussion in 'Get Help On Divi Wordpress' started by Rodrigo Perdomo, Aug 10, 2018.

  1. Rodrigo Perdomo

    Rodrigo Perdomo New Member

    I’m using the Divi theme contact form, but I’m having an issue that I’m getting the email response fine to the assigned email but only the name and message field but not the most important the email field. I would appreciate if someone can point me in the right direction on what I could be doing wrong?
  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    You can try using this settings in the contact form module:

    Message Pattern

    Here you can define the custom pattern for the email Message. Fields should be included in following format – %%field_id%%. For example if you want to include the field with id = phone and field with id = message, then you can use the following pattern: My message is %%message%% and phone number is %%phone%%. Leave blank for default.

    Taken from: https://www.elegantthemes.com/documentation/divi/contact/
  3. Tony Spencer

    Tony Spencer New Member

    I was helping someone with this very issue, where the "email" field disappears on form submission, when "use default" is defined as the message template. Our fix: The field ID was "email", which seems to be protected -- changing it to "email_address" solved the issue for us.

    Pretty lame, but there you go.
    JBiz and Ayman Elkhidir like this.
  4. Lenin

    Lenin New Member

    Hi i have problem in plugin divi, this is not created checkbox fields in contact form, pls help

  5. Ayman Elkhidir

    Ayman Elkhidir New Member

    Yep!! worked for me :) .. I signed up just to say THANK YOU Tony Spencer !! Big time!!
  6. JBiz

    JBiz New Member

    Thanks Tony! This worked for me as well! I too wanted to sign up so I could say thanks for sharing!
  7. vinc_theb

    vinc_theb New Member

    Hello, thanks for this, I have solved the issue too.

    Do you know if there is any way I can retrieve the submitted entries? I would like to be able to reply these comments but without email it is hard!
  8. Divi.Help

    Divi.Help Administrator
    Staff Member

    I don't think Divi saved the submitted entries in your database. So, you won't get to retrieve the past entries.