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Solved Divi Library is Empty

Discussion in 'Basic Support Forum' started by Kuan Fung Chin, Mar 29, 2018.

  1. Kuan Fung Chin

    Kuan Fung Chin New Member
    Pro Member Divi Ultimate Child Theme

    When I go to Insert Module > Add From Library. I get this

    " You have not saved any items to your Divi Library yet. Once an item has been saved to your library, it will appear here for easy use. "

    It worked on the 1st site, this is the 2nd site i m using DU
     
    #1 Kuan Fung Chin, Mar 29, 2018
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    #2 Divi.Help Pro Support, Mar 29, 2018
  3. Kuan Fung Chin

    Kuan Fung Chin New Member
    Pro Member Divi Ultimate Child Theme

    Yes I did, and I just tried to import again. and I get this message. but it's still empty.

    Import WordPress
    Layout “Button (Dark - Modern Circle)” already exists.
    Layout “Button (Dark - Modern)” already exists.
    Layout “Button (Light - Modern Circle)” already exists.
    Layout “Button (Light - Modern)” already exists.
    Layout “Icon” already exists.
    Layout “Heading (Big - Border Bottom With Text)” already exists.
    Layout “Heading (Border Bottom With Text)” already exists.
    Layout “Heading (Border Bottom)” already exists.
    Layout “Faqs (Accordion - Icon Left)” already exists.
    Layout “Faqs (Accordion - Dotted)” already exists.
    Layout “Numbers (Boxes - Background)” already exists.
    Layout “Numbers (Boxes - Color Background)” already exists.
    Layout “Numbers (Simple - Background)” already exists.
    Layout “Numbers (Simple)” already exists.
     
    #3 Kuan Fung Chin, Mar 29, 2018
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  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    When you go to WP Admin -> Divi -> Divi Library, did you see all the Divi library items?
     
    #4 Divi.Help Pro Support, Mar 29, 2018
  5. Kuan Fung Chin

    Kuan Fung Chin New Member
    Pro Member Divi Ultimate Child Theme

    Yes, I do see them if I go to Divi > Divi Library .. over 200 items.
     
    #5 Kuan Fung Chin, Mar 29, 2018
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  6. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Never heard of this issue before. You can try the following:

    1. Clear all your cache & see if it works.
    2. Disable all plugins & see if it works.
    3. If not, try to upgrade Divi & Wordpress to the latest version & see if it works.
     
    #6 Divi.Help Pro Support, Mar 29, 2018
  7. Kuan Fung Chin

    Kuan Fung Chin New Member
    Pro Member Divi Ultimate Child Theme

    still same. is there a way that i can provide u the credentials to login to the WP?
     
    #7 Kuan Fung Chin, Mar 29, 2018
    Koobsie likes this.
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  8. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Already sent you a PM. Kindly send the login details there.
     
    #8 Divi.Help Pro Support, Mar 29, 2018
  9. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Looks fine to me. See the screenshot below:

    upload_2018-3-30_12-12-4.png
     
    #9 Divi.Help Pro Support, Mar 29, 2018
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  10. Kuan Fung Chin

    Kuan Fung Chin New Member
    Pro Member Divi Ultimate Child Theme

    ok thx much
     
    #10 Kuan Fung Chin, Mar 30, 2018
  11. Herman

    Herman New Member
    Divi Ultimate Child Theme

    Can you please tell me how to fix this as I have exactly the same problem
     
    #11 Herman, May 6, 2018
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  12. Herman

    Herman New Member
    Divi Ultimate Child Theme

    Ok got it working
     
    #12 Herman, May 6, 2018
  13. Kuan Fung Chin

    Kuan Fung Chin New Member
    Pro Member Divi Ultimate Child Theme

    not sure, DU team got it fixed. glad to hear it's working, maybe you can share what you did to make it work.
     
    #13 Kuan Fung Chin, May 6, 2018
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  14. Kuan Fung Chin

    Kuan Fung Chin New Member
    Pro Member Divi Ultimate Child Theme


    it's happening again, the library is empty when "Load Layout"
     
    #14 Kuan Fung Chin, Jun 26, 2018
  15. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Looks fine to me. Sometimes it's might just be a loading issue. You can try to refresh & access it again.

    upload_2018-6-27_11-59-20.png
     
    #15 Divi.Help Pro Support, Jun 26, 2018
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  16. Kuan Fung Chin

    Kuan Fung Chin New Member
    Pro Member Divi Ultimate Child Theme

    divi ultimate modules are empty.

    I am also referring to a new development site which i just installed divi + DU yesterday.. also same problem.

    Tried delete cache,, tried both chrome n firefox. didn't work.
     

    Attached Files:

    #16 Kuan Fung Chin, Jun 26, 2018
  17. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    From your screenshot, it seems like you wish to filter "Process". For the "Process" category, it's only available for section library. See the screenshot below:

    upload_2018-6-27_15-38-7.png
     
    #17 Divi.Help Pro Support, Jun 27, 2018
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  18. Kuan Fung Chin

    Kuan Fung Chin New Member
    Pro Member Divi Ultimate Child Theme

    oh yes. OMG.. my mistake.. got distracted... thanks for pointing out.
     
    #18 Kuan Fung Chin, Jun 27, 2018
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