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Divi Ultimate Child Theme & Wp Ultimo Conflict

Discussion in 'Basic Support Forum' started by Winston Beneke, Apr 15, 2020.

  1. Winston Beneke

    Winston Beneke New Member
    Divi Ultimate Child Theme

    There is a conflict between wp ultimo that I use on my multisite and the dive ultimate child theme. It causes issues with the alignment f the registration page.

    Please see below link and advise. I added 2 images to show what it looks like when going to the site and also an image of what it must look like correctly. The only way to get it to display correctly is by refreshing the page after it has loaded the first time and it causes issues since it inconveniences our clients.


    Attached Files:

    1. AD Create stunning carousel for Divi sites: https://divi.help/link-forums/divi-carousel.153/
  2. Divi Ultimate

    Divi Ultimate Administrator
    Staff Member

    Based on what I see:
    1. I get it to load fine on the first try.
    2. Your site doesn't seem to be using Divi or our child theme. (Our child theme can only be used if you're using Divi theme)
    3. From what you described, your issue sounds more like a cache issue.
  3. Winston Beneke

    Winston Beneke New Member
    Divi Ultimate Child Theme

    I seem to be having an issue with loading of the templates, I have spoken to WPMUDev and this is what they had to say.


    11:12:16 am

    Would you please deactivate "Divi-Ultimate-Plugin" and check? A Fatal error is coming from this plugin


    11:13:09 am

    ok just a second

    its deactivated


    11:17:35 am

    The site is back now


    11:18:16 am

    ok thank you will take a look now


    11:18:43 am

    You're most welcome

    Is there anything else on that I can help you now?


    11:19:33 am

    i seem to be getting this page now


    and not the site template i loaded


    11:22:00 am

    Probably that plugin was required for your site. The plugin throwing below error

    Fatal error: Uncaught Error: Call to undefined function et_pb_post_format()


    11:22:27 am

    ok so what do i do now

    I need that plugin to work....all our clients need that plugin on their site to be active


    11:30:55 am

    I understand, since the issue from a 3rd party plugin we're limited to provide support on this.

    You can ask the plugin's support and they should fix the issue for you

    this is the page I get when I upload a template
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  4. Divi Ultimate

    Divi Ultimate Administrator
    Staff Member

    Do note that Divi Ultimate Child Theme is a child theme for Divi, which only works well with Divi parent theme.

    Based on the screenshot, you're not using Divi theme.
  5. Winston Beneke

    Winston Beneke New Member
    Divi Ultimate Child Theme

    we only use Divi on our multisite.

    Please see the attached screenshots for the network themes as well as the theme activated on the template site we are using to duplicate a new site with.

    It worked before, I assume an update from Divi caused it. Not too sure.

    I check, and I see there are no updates on the child theme or Divi ultimate plugin.

    Attached Files:

    1. AD Recommended Web Hosting for Divi sites: https://divi.help/link-forums/siteground.140/
  6. Divi Ultimate

    Divi Ultimate Administrator
    Staff Member

    May I know what exactly are your issues? What you mean by issue with loading of the templates? Kindly elaborate more. Thanks.
  7. Winston Beneke

    Winston Beneke New Member
    Divi Ultimate Child Theme

    when Ever we try to load a template or create a new website we receive this error

    Attached Files:

    1. AD Tons of premade layout & section designs + functionalities for your Divi site: https://diviultimate.com/
  8. Divi Ultimate

    Divi Ultimate Administrator
    Staff Member

    Based on your screenshot, you are using the default Wordpress Twenty Twenty theme, not Divi.

    See screenshot below on my demo Divi site when switch to Twenty Twenty theme. It's similar to your screenshot.


    Not sure what Wordpress admin backend that you're using, but try to activate Divi parent theme as active theme & see if it works.
  9. Winston Beneke

    Winston Beneke New Member
    Divi Ultimate Child Theme

    I updated the child theme and the the plugin to V8.0.2 and now divi builder has compatibility issues. The filterable portfolio in the divi builder does no display the projects at all.


    Please advise.
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  10. Divi Ultimate

    Divi Ultimate Administrator
    Staff Member

    You may try to disable our Divi Ultimate Plugin & see if it works. If still not working, meaning it's not our child theme issue.

    By the way, are you referring to this page: https://ceilflooringdecor.waynes.co/project/ap88017/
    **If that's the case, it's because you're using WP Admin > Divi > Theme Builder to override the project page.

    Let me know how it goes.