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Divi Ultimate Child Theme & Wp Ultimo Conflict

Discussion in 'Basic Support Forum' started by Winston Beneke, Apr 15, 2020.

  1. Winston Beneke

    Winston Beneke New Member
    Divi Ultimate Child Theme

    There is a conflict between wp ultimo that I use on my multisite and the dive ultimate child theme. It causes issues with the alignment f the registration page.

    Please see below link and advise. I added 2 images to show what it looks like when going to the site and also an image of what it must look like correctly. The only way to get it to display correctly is by refreshing the page after it has loaded the first time and it causes issues since it inconveniences our clients.

    https://waynes.co/start
     

    Attached Files:

    #1 Winston Beneke, Apr 15, 2020
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  2. Divi Ultimate

    Divi Ultimate Administrator
    Staff Member

    Based on what I see:
    1. I get it to load fine on the first try.
    2. Your site doesn't seem to be using Divi or our child theme. (Our child theme can only be used if you're using Divi theme)
    3. From what you described, your issue sounds more like a cache issue.
     
    #2 Divi Ultimate, Apr 15, 2020
  3. Winston Beneke

    Winston Beneke New Member
    Divi Ultimate Child Theme

    I seem to be having an issue with loading of the templates, I have spoken to WPMUDev and this is what they had to say.


    Ashik

    11:12:16 am


    Would you please deactivate "Divi-Ultimate-Plugin" and check? A Fatal error is coming from this plugin






    Winston

    11:13:09 am


    ok just a second

    its deactivated






    Ashik

    11:17:35 am


    The site is back now






    Winston

    11:18:16 am


    ok thank you will take a look now






    Ashik

    11:18:43 am


    You're most welcome

    Is there anything else on that I can help you now?






    Winston

    11:19:33 am


    i seem to be getting this page now

    Untitled.png

    and not the site template i loaded






    Ashik

    11:22:00 am


    Probably that plugin was required for your site. The plugin throwing below error

    Fatal error: Uncaught Error: Call to undefined function et_pb_post_format()






    Winston

    11:22:27 am


    ok so what do i do now

    I need that plugin to work....all our clients need that plugin on their site to be active






    Ashik

    11:30:55 am


    I understand, since the issue from a 3rd party plugin we're limited to provide support on this.

    You can ask the plugin's support and they should fix the issue for you




    this is the page I get when I upload a template
     
    #3 Winston Beneke, Oct 15, 2020
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  4. Divi Ultimate

    Divi Ultimate Administrator
    Staff Member

    Do note that Divi Ultimate Child Theme is a child theme for Divi, which only works well with Divi parent theme.

    Based on the screenshot, you're not using Divi theme.
     
    #4 Divi Ultimate, Oct 16, 2020
  5. Winston Beneke

    Winston Beneke New Member
    Divi Ultimate Child Theme

    we only use Divi on our multisite.

    Please see the attached screenshots for the network themes as well as the theme activated on the template site we are using to duplicate a new site with.

    It worked before, I assume an update from Divi caused it. Not too sure.

    I check, and I see there are no updates on the child theme or Divi ultimate plugin.
     

    Attached Files:

    #5 Winston Beneke, Oct 16, 2020
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  6. Divi Ultimate

    Divi Ultimate Administrator
    Staff Member

    May I know what exactly are your issues? What you mean by issue with loading of the templates? Kindly elaborate more. Thanks.
     
    #6 Divi Ultimate, Oct 16, 2020
  7. Winston Beneke

    Winston Beneke New Member
    Divi Ultimate Child Theme

    when Ever we try to load a template or create a new website we receive this error
     

    Attached Files:

    #7 Winston Beneke, Oct 20, 2020
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  8. Divi Ultimate

    Divi Ultimate Administrator
    Staff Member

    Based on your screenshot, you are using the default Wordpress Twenty Twenty theme, not Divi.

    See screenshot below on my demo Divi site when switch to Twenty Twenty theme. It's similar to your screenshot.

    upload_2020-10-20_17-29-5.png


    Not sure what Wordpress admin backend that you're using, but try to activate Divi parent theme as active theme & see if it works.
     
    #8 Divi Ultimate, Oct 20, 2020
  9. Winston Beneke

    Winston Beneke New Member
    Divi Ultimate Child Theme

    I updated the child theme and the the plugin to V8.0.2 and now divi builder has compatibility issues. The filterable portfolio in the divi builder does no display the projects at all.

    https://ceilflooringdecor.waynes.co/products-2

    Please advise.
     
    #9 Winston Beneke, Feb 21, 2021 at 2:20 PM
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  10. Divi Ultimate

    Divi Ultimate Administrator
    Staff Member

    You may try to disable our Divi Ultimate Plugin & see if it works. If still not working, meaning it's not our child theme issue.

    By the way, are you referring to this page: https://ceilflooringdecor.waynes.co/project/ap88017/
    **If that's the case, it's because you're using WP Admin > Divi > Theme Builder to override the project page.

    Let me know how it goes.
     
    #10 Divi Ultimate, Feb 21, 2021 at 6:43 PM
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