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Divi Ultimate Header Plugin question

Discussion in 'Ask Pre-Sales Questions' started by SueThomason, Apr 25, 2022.

  1. SueThomason

    SueThomason New Member

    I bought the Divi Ultimate Header Plugin on 6th July 2020 via PayPal and I have all the receipts, yet when I log in to my account it shows 'no purcheses' and I can't get updates or any info whatsoever. I can post receipts and also an email about updating the plugin from 2020 that goes to a 'you do not have access' page.

    Please advise,
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Hi there. Upon further checking, you bought a 1 year subscription on Divi Ultimate Header Plugin in July 2020, which already expired at July 2021. That's why it no longer show up on your account.

    Let me know if you have any other questions.
  3. SueThomason

    SueThomason New Member

    But it was a lifetime use of the plugin but without updates after 1 year, so it should still show in my account shouldn't it?
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  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    That's how our system works. But kindly check your PM. I already sent you the last version of Divi Ultimate Header Plugin (v3.0.1) upon your active subscription.

    Kindly take note that the latest version is v3.1.7 & thus there may be some bug in the previous version 3.0.1.
    **And for the latest version, it already added support to update through Wordpress admin dashboard.