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Solved Divi Ultimate Plugin: error / white screen

Discussion in 'Basic Support Forum' started by sossyw, May 18, 2020.

  1. sossyw

    sossyw Member
    Divi Ultimate Child Theme


    I started experiencing an issue when using the Theme Customiser, where I would try and make a change (eg: changing header and navigation style), and I would get a white screen saying "out of memory" (see screenshot).

    After researching the issue, I found the following article from Elegant Themes: https://www.elegantthemes.com/blog/...ite-screen-of-death-on-your-wordpress-website

    I systematically went through their suggestions... firstly including define(‘WP_MEMORY_LIMIT’, ‘64M’); into the WP config file, which made no difference.

    I then did what they suggested by renaming my plugin folder. I went to theme customiser and didn't get a white screen.

    So I then deactivated all plugins individually via FTP as they suggested. Then renamed the folder back to the original name to re-activate... testing theme customiser after each re-activation. I re-activated 2 plugins with success.

    Third plugin was Divi Ultimate Plugin. When I re-activated Divi Ultimate Plugin and went to change header style in Theme Customiser I once again got the white screen with error.

    Also: all plugins and Divi theme is up to date.

    Interestingly enough, it was working fine the other day. As a test, I also went to another of my sites with the Divi Ultimate and I am having the same issue. I am not getting the issue with yet another site that uses the Elegant Themes Divi theme, which confirms my test with the deactivation and reactivation of Divi Ultimate.

    I also contacted my hosting provider who said: "To clarify, the memory (RAM) limit for PHP processes on our shared hosting plans is 768 MB and cannot be raised further. If the issue persists, it could be caused by another plugin or setting which is trying to use too much RAM." Then they advised to go through the steps that I have already done and to consult with the theme developer for more information on why the issue is occurring. They said if you were to suggest any server side changes they are happy to assist me as long as the hosting environment allows it.

    Could you please advise what the issue may be? Thanks very much for your help.

    Attached Files:

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  2. Divi Ultimate

    Divi Ultimate Administrator
    Staff Member

    Try to disable all your Chrome browser extension & see if it works. Some browser extension will affect the loading of Theme Customizer.

    As for the server requirements, you just need to fulfill Divi requirements stated in WP Admin > Divi > Support Center > System Status
  3. sossyw

    sossyw Member
    Divi Ultimate Child Theme

    Thank you so much! Disabling extensions worked! You guys are worth your weight in gold. ;) Thanks again :)
    Divi Ultimate likes this.
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