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Emails from the contact form go into the junk folder

Discussion in 'Free Divi Community Forum' started by Mantis, Jul 30, 2020 at 10:13 AM.

  1. Mantis

    Mantis New Member

    The emails from the contact form used to go into our Inbox, but recently they've started going into the junk folder. We think it started happening when we modified the contact form, but not sure.

    We've tried moving the emails into the Inbox and telling the system that they're not junk, but it persists. The 'From' section has also changed, and is now showing a super-long email address at secureserver.net, which the system is saying it can't verify. Attached are photos comparing the before and after.

    Is this fixable?
     

    Attached Files:

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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

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