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Error while loading Divi Theme Builder

Discussion in 'Free Divi Community Forum' started by Vivek, Feb 18, 2020.

  1. Vivek

    Vivek New Member

    Hi,

    I'm getting the below error when I try to Build Global header or footer.

    [​IMG]
    https://imgur.com/a/VYpkZY5
    How can I fix this?
     
    #1 Vivek, Feb 18, 2020
    1. PRO MEMBER PERKS Divi Ultimate Child Theme - Tons of premade layouts & section designs + functionalities for your Divi site:Learn More
  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    First, try to update Divi & Wordpress to the latest version & see if it works.

    If not, try to enable Safe Mode & see if it works: WP Admin > Divi > Support Center > Safe Mode > Enabled

    If it works in Safe Mode, meaning one of your plugins might be causing the issue. For that case, you should report it to official Divi support for them to investigate further & resolve the bug: https://www.elegantthemes.com/members-area/help/
     
    #2 Divi.Help, Feb 18, 2020
  3. Vivek

    Vivek New Member

    Hi,

    I've enabled safe mode and tried, now i'm getting this error "Failed to load your existing layouts. Please try again later."

    Also when I click on "Turn Off Safe mode" nothing happens.
     
    #3 Vivek, Feb 18, 2020
    1. PRO MEMBER PERKS Divi Ultimate Footer Plugin - Custom global Divi footer (20 premade styles) + Revealing footer effect:Learn More
  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    #4 Divi.Help, Feb 18, 2020
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