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Solved Fatal error

Discussion in 'Free Divi Community Forum' started by mosteinlein, May 14, 2019.

  1. mosteinlein

    mosteinlein New Member

    I have the following problem: Sice yesterday everytime I change anything on my site it causes a fatal error. Before the change on the site (for example changing a picture) my website looks perfect (see picture how it should look like). After saving the change it crashes my complete design (picture error 1 and 2). I didn't updatet divi. I need fast and professional help with that issue.
    Note: I wrote in the thread "some questions" the issue yesterday and marked as solved. But it isn't solved and therefore I opend this thread.
    Luckily I have an backup of the working site. But I can't change anything there without causing that error.
     

    Attached Files:

    #1 mosteinlein, May 14, 2019
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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    #2 Divi.Help, May 14, 2019
  3. mosteinlein

    mosteinlein New Member

    HELP PLS!! I tried a backup from updraft plus and now this: i cant open the divi login oage. There is just this page: https://leinen-los.de/wp-admin/ What can i do??
     
    #3 mosteinlein, May 14, 2019
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  4. mosteinlein

    mosteinlein New Member

    I need the support. I'm just the designer and a backup crashed the complete page. I cant't contect the support because the owner of divi (our agency is in holiday). But I need premium support now! What can I do?
     
    #4 mosteinlein, May 14, 2019
  5. Divi.Help

    Divi.Help Administrator
    Staff Member

    I'm not sure about that as well. Can't advice further.

    If you couldn't contact Divi support, then you can try to get support from either your web host or updraft. They should be able more knowledgeable on such issue.
     
    #5 Divi.Help, May 14, 2019
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