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Fullwidth Slider Module Settings problem

Discussion in 'Get Help On Divi Wordpress' started by Freya, May 8, 2019.

  1. Freya

    Freya New Member

    Can someone help me ? When i go into edit my fullwidth slider titles the whole area is blank and has a black or white blank screen with a cursor. then when i scroll down it kicks in where it shows the image of the background to the slider.....its the same on every full width slider , i can't edit the title or change the image.....
     
  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    Try to update both Divi & Wordpress to the latest version & clear your cache. Most likely a Divi bug from previous version.
     
  3. Freya

    Freya New Member

    I have updated the wordpress site , how do i update divi, it does not appear as a plugin .
     
  4. Divi.Help

    Divi.Help Administrator
    Staff Member

    You should be able to see it in WP Admin > Dashboard > Updates under Themes.
    **Before you update, make sure that you already input the API key in Divi > Theme Options > Updates
     
  5. Freya

    Freya New Member






    I have updated wordpress, themes and plugins and cleared cache but it is still the same. Other symptoms are when i go to edit page, the divi builder modules don't load i have to refresh the page to get them. Also when i want to make a URL link in the text that doesnt work either.
     
  6. Divi.Help

    Divi.Help Administrator
    Staff Member

    If that’s the case, it’s best for you to refer official Divi support about it: https://www.elegantthemes.com/members-area/help/

    Another thing you could try is to enable Safe Mode in Divi > Support Center & see if it works. If it works, meaning some other plugins is causing the issue & you will need to enable / disable plugins one by one to find the culprit.