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Help cannot post any new articles since new wordpress upgrade!

Discussion in 'Basic Support Forum' started by Norman Gregory Fernandez, Jan 15, 2019.

  1. my website is at www.bikerlawblog.com i have not posted any new articles since the new wordpress upgrade with the block thing. Now on the back end if I try to use Divi to edit a post it will not load, if I use the default editor it will not save the draft or publish an article. I have upgraded everything to the latest I am dead in the water help. I spent much time customizing this site!
     
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  2. I am trying to restore from a backup, does anyone else have this problem with the new version of wordpress, not being able to save drafts or publish posts?
     
  3. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    1. If you have any issue editing in the new Divi Backend Builder, try to go to WP Admin > Settings > Permalinks & click Save.

    2. To use back the classic editor in WP 5.0, you just need to go to WP Admin > Divi > Theme Options > Builder > Advanced > Enable Classic Editor

    3. Never heard before where you can't save the draft or publish an article. You can try to clear your browser cache & your site cache & see if it works. If still not working, you can try to disable your cache plugin (if you have one installed) & see if it works. And if still not working, your best bet is to refer to the official Divi support team regarding this issue: https://www.elegantthemes.com/members-area/help/

    4. Another thing is make sure you update Divi to the latest version as well.
     
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  4. After a nigihtmare evening, i managed to restore from a backup that has me at wordpress 4.9 at bikerlawblog.com and only two articles were missing. my ssl plugin i had to enable a redirect to get it working again for https. Now I am able to publish articles again but when I do a video article it does not publish correctly, the video does not display on the individual post page if i put a featured image in it shows the featured image in but will not start the video. this is with a youtube video with url. my other videos on the site are working. if i change it to a standard post it works but the featured image is on top then the video is below. i have disabled by cache plugin.
     
  5. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    May I know what you mean by that? Supposedly, when you set the post format to be Video, then featured image will not be shown & video will be moved to the top of the page. Similar to this page: https://bikerlawblog.com/biker-lawyer-norman-gregory-fernandez-sturgis-yellowstone-video-2017/
    upload_2019-1-17_10-55-43.png

    I saw the problematic post that you mentioned & you set it to be the Standard post in order to show the video: https://bikerlawblog.com/sturgis-motorcycle-rally-2018-annual-slideshow-movie-enjoy/

    Can you change the post format to be Video & let me see how it looks like?
     
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  6. What happens when you make it video type post is it shows the featured image, but you cannot click the published featured image to play the video and there was no video on the published page. and there are no video controls on the image. If you take the featured image away. When you are drafting the post you can see the video and play the video on the draft page but when you publish the video the video is not there on the individual post page. When I make it a standard post it shows the featured image on top and the video on the bottom like you see now that's the only way to get the video to display on the page. I inserted the video by URL and it is a YouTube video.
     
  7. If you ever solutely need to I can change it to video type post if you want let me know but the description above explains what happens. I did not have this problem when I first installed this plug-in when WordPress was an earlier version. All my plugins are up-to-date and I disabled the cache plugin.
     
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  8. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Yes please. Kindly switch this post format to Video for a while: https://bikerlawblog.com/sturgis-motorcycle-rally-2018-annual-slideshow-movie-enjoy/
     
  9. Just switched it to a video post, on the back end everything looks normal.
     
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  10. As you can see the featured image sits on top, no video controls, no video. Something has happened because this worked before.
     
  11. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

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  12. I deactivated Wp fastest Cache last night, I just deleted it. I just verified it on the back end. It clearly shows as a video post, and on the home page and individual post page it is displaying screwed up as I described. Is there another place where I can clear cache?
     
  13. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Somehow from my side, it still look like this:

    upload_2019-1-17_12-25-5.png

    If you don't have any cache plugin, then it shouldn't behave that way.

    If possible, can you create a temp admin login for us to take a look at it? Just send the details through the PM.
     
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  14. FYI on my side it looks different, have you cleared the cache in your browser?
     
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  15. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Already cleared the browser cache, but still the same. Tested different browser too, but still showing the standard post format.
     
  16. Don't want to sound like an idiot but how do i pm you?
     
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  17. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member